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Here is the solution to resolve the Realtek 8852BE-V Choya WiFi Disconnection Issue Click here to view the instructions!
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‎12-08-2018 08:55 AM

HP Recommended
Product: HP Envy Laptop model 13-ah0003la
Operating System: Microsoft Windows 10 (64-bit)

Around last month I’ve been having issues with my WiFi connection, it gets disconnected every 5-10 min then the error diagnostics says there’s a problem with wireless adapter or access point then it takes around 2 min to solve the problem and connect to the WiFi again.

 

its super annoying to have so frequent disconnection from the WiFi since other devices don’t have the issue so it’s not the WiFi for sure, is this a problem with the windows updates, driver of the Realtek adapter and/or I’m also concerned the WiFi/Bluetooth chip is getting heated and hence causing this issue, I would appreciate any support specially from HP. Thanks 

5 people had the same question
3 REPLIES 3

‎12-08-2018 06:39 PM

HP Recommended

My laptop has the same problem.

14s-cf0002TX

Windows 10 64bits

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‎12-10-2018 12:11 AM

HP Recommended
@Andycano7 

Finally I found disconnecting problem was probably resulted from sleeping of my microsoft designer bluetooth mouse.

May I know if you're using the same product?



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‎12-19-2018 05:22 PM

HP Recommended

Hi there, thanks for your reply , my equipment is 

Product: HP Envy Laptop Model 13-Ah0003la
Operating System: Microsoft Windows 10 (64-Bit)
 
However i don’t Think it is the same since I don’t use a mouse with Bluetooth, I tried downloading the Realtek drive and stopping manually the windows update however the issue still persists. I hope I can get direct hp support now , thanks for your reply
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