Continuous home wi-fi keeps disconnecting

[FLBurnside]

I have a new HP desktop computer with a wi-fi problem. It disconnects from my wi-fi every minute or so such that I have to "disconnect" and "connect" to it continuously. My laptop is in my same location and does not do this. Is there a setting I need to change to correct this issue? Thanks in advance for assistance.

[Sneha_01]

Hi @FLBurnside 

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

It sounds like your HP desktop is having trouble maintaining a stable Wi-Fi connection, while other devices in the same location (like your laptop) do not experience this issue. Here are several troubleshooting steps to help resolve the Wi-Fi disconnection problem:

1. Check the Wi-Fi Settings on Your HP Desktop

There might be a setting on your desktop that's causing it to disconnect frequently. Here are a few things to check:

a. Power Management Settings

Sometimes, Windows can put your Wi-Fi adapter to sleep to save power, which can cause intermittent disconnections.

• Press Windows + X and select Device Manager.
• Expand the Network adapters section, then right-click on your Wi-Fi adapter and select Properties.
• Go to the Power Management tab.
• Uncheck the option "Allow the computer to turn off this device to save power".
• Click OK to save the changes.

b. Update Wi-Fi Drivers

Outdated drivers can often cause connectivity issues. Ensure that your Wi-Fi drivers are up to date:

• In Device Manager, right-click on your Wi-Fi adapter under Network adapters and select Update driver.
• Choose Search automatically for updated driver software and follow the prompts to update the driver.

Alternatively, you can visit the HP website and search for your desktop model to download the latest Wi-Fi drivers directly.

2. Check Router Settings

Your router settings might be contributing to the issue. Here are a few settings you can check on your router:

a. Channel Congestion

Wi-Fi networks can experience interference if there are multiple devices operating on the same channel. You can change the channel on your router to improve performance:

• Log into your router’s web interface (typically by entering 192.168.1.1 or 192.168.0.1 in a web browser).
• Find the Wi-Fi settings section.
• Change the Wi-Fi channel to one that is less congested. Channels 1, 6, and 11 are commonly used, but try others if these are congested.

b. Change Wi-Fi Frequency Band

Most modern routers offer 2.4 GHz and 5 GHz frequency bands. The 2.4 GHz band has a wider range but can be crowded with other devices (microwaves, cordless phones, etc.), while the 5 GHz band offers faster speeds with less interference but has a shorter range.

• In your router settings, ensure that both bands are enabled.
• Try connecting your HP desktop to the 5 GHz band if it’s available, as it tends to be less crowded and offers better performance in most environments.

3. Forget and Reconnect to the Wi-Fi Network

If there’s a configuration issue with your current connection, forgetting and reconnecting to the Wi-Fi network can help.

• Open Settings > Network & Internet > Wi-Fi > Manage known networks.
• Select your network and click Forget.
• Then, reconnect to the network by selecting it from the list of available networks.

4. Reset Network Settings

If the issue persists, you can try resetting your network settings to refresh all your network configurations:

• Open Settings > Network & Internet > Status.
• Scroll down and click Network reset.
• Select Reset now and follow the prompts.
• Restart your desktop after the reset.

I hope this helps.

Take care and have a good day.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Rachel571

HP Support