Could not access internet location

[Karlosg5t]

I have a problem when i install programs. Most of the time a error comes that says "Could not access internet location\."

[ub6424]

Hello @Karlosg5t 

Please reset your windows 11 network.

Dive into this:

https://www.lifewire.com/reset-network-settings-in-windows-11-5194111

Please report your results

best regards

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[Karlosg5t]

Hi, i tried to reset my network and i did but it still didn’t work. I tried to install it again but still the same thing. Could it be something with the wifi or is it because of my computer? 

[ub6424]

Hello @Karlosg5t 

Now I want to know more details about your internet "thing".

(1) Do you use LAN cable or Wifi to connect to internet ?

(2) Do you have your own wifi router ? What brand / model is it ?

(3) Do you have other devices (smartphones) to test the wifi connection ?

best regards

---

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[Karlosg5t]

Hi, i am connected through wifi, its a huawei router and yes i have a smartphone.

[ub6424]

Hello @Karlosg5t 

To help you I need to know the product number (p/n) of your notebook !

You will find this information on the back of your notebook printed in small alphanumeric letters.

The product number (p/n) is legally allowed information, just about the computer, no sensitive data.

It is allowed to post in public, no problem.

Please report your product number (p/n), please.

best regards

---

Dear Community Member, please click the button [ YES ] on "Was this reply helpful?" to say Thanks and

make it easier for other people to find this type of solution by marking the reply ▶️ [ Accept as Solution ] ◀️

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Thank you very much

             ⌨️