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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
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Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
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HP has produced and brought to market more than a thousand different models of notebooks and desktop PCs over the years.
I am not even certain that you are asking about a problem you are having is about the hardware in a notebook PC, because you haven't stated it.
It is difficult to help you if we don't know the hardware configuration of the laptop or desktop PC that you own.
Method #1: If the notebook will boot into Windows, you can retrieve your Product Number by pressing Fn + Esc key.
Method #2: Press the power button and immediately tap the F10 key to invoke the BIOS. In the Main section, you will find the Product number or Product ID. Post that in your next reply in your thread.
Method #3: Press the power button and immediately tap the F2 key.
Method #4: If powering on is not an option, take a look at the bottom of the laptop for the label with the product name and product number. For a desktop look at the rear for the label.
If your laptop has HP Hardware Diagnostics UEFI version 10.3.0.0, there is a System Information section that also has the Product ID.
We need that information, along with the installed Operating System information to help you.
I am a volunteer forum member. If my suggestion helped you solve your issue, help others by marking that post as the accepted solution. Say thanks by clicking on the Yes button next to the "was this reply helpful?"
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How about the Product number (SKU) found in the Windows system information dialogue?
I provided a description of how to find that.
"15-cs2xxx", where xxx can be any numeric digits, is the generic product name and does not specify the hardware configuration of your laptop.
Can you open the Device Manager and find out which specific WIFI adapter and Bluetooth adapter ("Got it in "hidden" options") is present? I need the brand and part name/number.
You will need to be able to find the Windows 11 driver from the manufacturer website or the Microsoft Update catalog website.
The Microsoft Update Catalog
https://www.catalog.update.microsoft.com/Search.aspx?q=windows%2011
The reason is that your laptop has no support from HP for Windows 11. That means that not all devices will have drivers.
This could be simplified by purchasing a USB Bluetooth dongle that has support for Windows 11. There are plenty of inexpensive ones available at Amazon.in.
Online vendors at Amazon.in
This TP-Link bluetooth dongle is really inexpensive. 449 Rupees is $5.34 USD.
I am a volunteer forum member. If my suggestion helped you solve your issue, help others by marking that post as the accepted solution. Say thanks by clicking on the Yes button next to the "was this reply helpful?"
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Intel has a Windows 11 driver that may give you WIFI and Bluetooth.
I am a volunteer forum member. If my suggestion helped you solve your issue, help others by marking that post as the accepted solution. Say thanks by clicking on the Yes button next to the "was this reply helpful?"
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