Cursor on my Spectre 360 Laptop has his own mind

[a116189]

I purchased my HP Spectre 360 last yDisaear and it was working fine until a few months later, I noticed the cursor either stopped moving or it jumps all over the place. I took it to BestBuy and they said I should buy a wireless mouse which will help the problem. It does help locating the cursor, but the jumping around issue is still there. Sometimes a complete shut down and restart will help reduce the jumpiness, but it doesn't go away. 

I've tried:
1) Disable the touch pen;
2) Disable the touch screen;
3) Disable the mouse and restart.

Still the same **bleep**. Need Urgent Help!

[Raj_05]

Hi @a116189,

Welcome to the HP support community.

Please help us with the laptop serial number or the product number on a private message for further assistance.

Here is the link to find the product number:- Click here

In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name.

Alden4
HP Support