Device PCI\VEN_168C&DEV_002B&SUBSYS_E016105B&REV_01\4&10a19ce3&0&00E0

[Cordozo_Montozo]

Hi.

I have a problem where after updating my OS to Windows 10, I was not able to connect to Bluetooth. For starters, I am not sure whether this laptop have bluetooth function or not, but i have checked the manual, it suppose to have bluetooth function. Further check in Device manager, I found the following error : Device PCI\VEN_168C&DEV_002B&SUBSYS_E016105B&REV_01\4&10a19ce3&0&00E0 requires further installation.

Computer Model : C9M74PA

Windows : 10

Appreciate your kind expertise on this matter.

[Paul_Tikkanen]

Hi:

According to the hardware ID you posted, your notebook has an Atheros AR9285 Wi-Fi adapter.

According to the specs for that model Wi-Fi adapter, it is not a combination Wi-Fi/Bluetooth adapter.

AR9285.pdf (insidegadgets.com)

If you do not see a Bluetooth device manager category in the device manager, then your notebook does not have built in Bluetooth.

This is the W10 Wi-Fi driver for that model wifi adapter...

Qualcomm Atheros QCA9000 Series Wireless LAN Driver:

10.0.0.318

https://ftp.hp.com/pub/softpaq/sp71501-72000/sp71815.exe 

OPERATING SYSTEM(S):
Microsoft Windows 10 32
Microsoft Windows 10 64

LANGUAGE(S): Global

DEVICES SUPPORTED:
Qualcomm Atheros AR9285 802.11b/g/n WiFi Adapter
Qualcomm Atheros AR9380 802.11a/g/n WiFi Adapter
Qualcomm Atheros AR9462 802.11a/b/g/n WiFi Adapter
Qualcomm Atheros AR9485 802.11b/g/n WiFi Adapter
Qualcomm Atheros AR9565 802.11b/g/n WiFi Adapter
Qualcomm Atheros QCA9565 802.11b/g/n WiFi Adapter