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‎05-27-2026 05:43 AM

HP Recommended

My laptop is hp15 255 and I problem to connect my bluetooth device 

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1 REPLY 1

‎05-29-2026 03:25 AM

HP Recommended

Hi @Sarthak_babra_0,

Welcome to the HP Support Community.

Thank you for posting your query. I will be glad to help you.

I hear that your HP 15 255 is not connecting to your Bluetooth headset/device. The headset guides recommend these basic connection checks:
 

  • Turn on the headset/device and put it into pairing mode until the LED flashes red/blue or blue/white, depending on the model.
     
  • On your laptop, open Bluetooth settings and search for new devices.
     
  • Select the headset/device name when it appears.
     
  • If you are using a USB Bluetooth adapter, plug it into the laptop. The adapter is usually pre-paired and gives the best connection and sound quality for supported headsets.
     
  • If audio still does not work correctly:

    • Make sure only one softphone app is open at a time.
       
    • Check your computer sound settings and select the Poly Bluetooth adapter/headset as the default audio device.
       

I hope this will help.

 

Take care and have a good day.

I'm an HP Employee.


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