• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
Locked

‎07-14-2020 12:30 PM

HP Recommended
Product: HP 15-g013cl
Operating System: Microsoft Windows 10 (64-bit)

Helping a friend with her HP 15-g013cl and was surprised to discover no internal bluetooth adapter.  Is one available to install inside the laptop or is a dongle the easiest and cheapest way to go?

1 REPLY 1

‎07-14-2020 12:55 PM

HP Recommended

Hi:

 

Below is the link to the product specs page for that model notebook.

 

https://support.hp.com/us-en/document/c04323169

 

It does not come with built in bluetooth networking, or that feature would have been listed along with the 1x1 802.11b/g/n WLAN wireless connectivity specification.

 

You have two options...

 

1. Upgrade the internal wifi adapter to one that is both a combination wifi/bluetooth adapter.

 

2. Install a USB bluetooth adapter.

 

The parts list for the model indicates that it comes with an Atheros AR9485 802.11b/g/n 1x1 WiFi adapter.

 

https://partsurfer.hp.com/Search.aspx?searchText=F9J15UA

 

There is probably only one antenna cable installed and connected to the wifi adapter in there now, which limits your choice of wifi card upgrades to this one only:

 

Realtek RTL8723BE 802.11bgn 1×1 + BT 4 LE Combo Adapter   HP part # 753077-001.

 

You can find this model on eBay in used but tested and working condition.

 

Search by the HP part number, not the model of the wifi adapter.

 

https://www.ebay.com/sch/i.html?_from=R40&_trksid=m570.l1313&_nkw=753077-001&_sacat=0&LH_TitleDesc=0...

 

Below is the link to the service manual, where you can find the wifi adapter removal and replacement procedure.

 

http://h10032.www1.hp.com/ctg/Manual/c04886216

 

Before installing the replacement card, go to the device manager, click to expand the Network Adapters device manager category, right click on the Atheros wifi adapter listed there.

 

Select Uninstall and check the uninstall driver box.

 

Shut down, unplug the PC, remove the battery and install the replacement wifi adapter.

 

Here are the links to the wifi and bluetooth drivers for the RTL8723BE wifi adapter...

 

https://ftp.hp.com/pub/softpaq/sp100501-101000/sp100552.exe

 

https://ftp.hp.com/pub/softpaq/sp98001-98500/sp98266.exe

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.