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‎01-20-2018 05:36 PM

HP Recommended
Product: HP ENVY Phoenix 800-089
Operating System: Microsoft Windows 10 (64-bit)

I have a HP Phoenix 800-089 and recently upgraded our wifi. I was just wondering if the wifi adapater in my PC supports 5ghz? if so how do I switch it on? I try connecting to our 5ghz but it says "cannot connect" but all smart phones in the house were able to connect.

2 people had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎01-20-2018 05:42 PM - edited ‎01-20-2018 05:44 PM

HP Recommended

@SyUpdate

 

Yes, your machine supports both (dual) bands which are 2.4GHz and 5.0GHz. Its specs

 

    https://support.hp.com/au-en/document/c03788403

 

No ned to switch on anything, can you see 5.0GHz SSID on its networks list (when click the wireless icon at the bootoom right corner) ?

 

Please try

 

   https://support.hp.com/au-en/document/c04649175

 

Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




View solution in original post

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2 REPLIES 2

‎01-20-2018 05:42 PM - edited ‎01-20-2018 05:44 PM

HP Recommended

@SyUpdate

 

Yes, your machine supports both (dual) bands which are 2.4GHz and 5.0GHz. Its specs

 

    https://support.hp.com/au-en/document/c03788403

 

No ned to switch on anything, can you see 5.0GHz SSID on its networks list (when click the wireless icon at the bootoom right corner) ?

 

Please try

 

   https://support.hp.com/au-en/document/c04649175

 

Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




Was this reply helpful? Yes No

‎01-20-2018 05:47 PM

HP Recommended

Yes I can see the 5ghz network but I can't seem to connect to it. what could be the preventing me from connecting to it?

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