Doesn't have internet signal even though it's shows wifi connected

[Damion6961]

Among many problems that my poor computer has such as not wanting to shut down or restart at times as well as suddenly turning off, the main issue I hope to solve right now is that even though it's connected tothe internet with my wifi signal , when I open Google chrome it says it has no internet connection ni matter how many time I refreshed and can take almost an hour to finally get the internet signal though may I remind you it already shows connected

[Raj1788]

@Damion6961

Thank you for joining HP Forums.

It's a pleasure assisting you in finding answers to your technical queries.

I suggest you restore the computer to the last working day using the below link.

Click on this link: https://support.hp.com/in-en/document/c03327545 for Microsoft System Restore.

Keep me posted, how it goes!

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

Have a great day!

Cheers:)

[Damion6961]

Hello and thank you, but before anything i must know wil i lose all data on my computer such as downloads and music and pretty much everything on the har drive? thanks

[Raj1788]

@Damion6961

Restoring the computer will not lose any data in the system.

Keep me posted How it goes!

[Damion6961]

Alright buddy thank you I followed the steps exactly as documented, now i guess ill just have too wait and see if that does it by testing it out throughout the week 🙂 also if i have another problem with slowing down of the computers apps (same touchsmart) should i make another topic or post? 🙂

[Raj1788]

@Damion6961

Keep me posted!.

If you have an issue with a different product please create a new post.

Cheers:)

[Damion6961]

unfortunately after time being it might have imporved with disconne ting less from the internet but it has had consecutive problems not wanting to suht down 😞 pretty much if i try to restart it or  shut it down it just turns the screen black with a loading sign on the mouse cursor that wont get off no matter what and so it renders the cmputer unusable until i have to force shut it by holding the power button 😞 is this a sideeffect? what can i do as this might be even more problematic, it might also be my spotify and malwarebytes app that freezing my computer. Thank you

[Raj1788]

@Damion6961

Let's try to reset your Computer.

Windows 10 has a reset feature that repairs your computer by reinstalling the operating system. This feature is recommended for recovery because it reinstalls Windows 10 while either preserving your personal data and customizations or removing all your personal data.

Click on this link: https://support.hp.com/in-en/document/c04742289 for Resetting Your Computer.

Keep me posted, how it goes!

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

Have a great day!

Cheers:)