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HP Recommended
Notebook HP - 15-r217nl
Microsoft Windows 10 (64-bit)

The speed on all my device is great, near or over 100, but when i check the speed test value for my pc download speed is near to 10-20 and upload speed is 30-40. I don't think this is normal (even if i'm not sure). When i use LAN the speeds are near to 80 in download and 70 in upload. 

 

1 REPLY 1
HP Recommended

@GregAlex7

Thank you for posting on HP Support Community.

 

Don't worry as I'll be glad to help, I have a few troubleshooting steps we could try to fix the issue:  

Firstly, perform Windows Update and HP Support Assistant: (do not skip any troubleshooting steps if you feel steps are repeating) 

To check for updates now, select the Start button, and then go to Settings  > Update & security  > Windows Update, and select Check for updates.

Install updates from HP Support Assistant: Go to Download HP Support Assistant to install the tool.

  1. To open HP Support Assistant, double-click the HP Support Assistant icon https://support.hp.com/doc-images/932/c05040382.jpg.
  2. Click My devices in the top menu, and then click Updates in the My PC or My notebook pane.
  3. Click Check for updates and messages to scan for new updates.
  4. Review the list of updates. Updates with a yellow information icon are recommended. Updates with a blue information icon are optional.
  5. Click the update name for a description, version number, and file size.
  6. Select the box next to any updates you want to install, and then click Download and install.

And, also refer to the article: https://support.hp.com/in-en/document/c0346088Slow Internet Troubleshooting (Windows 10, 😎 By the end the article you will be able to fix the issue.

 

Hope this helps! Keep me posted for further assistance.
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Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

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