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- HP Community
- Notebooks
- Notebook Wireless and Networking
- Drivers after reinstall of Windows 7

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05-21-2017 04:08 AM
After having issues on Windows 10 I decided to switch back to Windows 7. So reinstalled windows 7, made a clean install. After installing it I don't have any way to connect to network. Ive looked for drivers on HPs site and tried to install them, no help... Also i don't have any network adapters. I will list you the problematic devices from device manager which I cannot find driver for. Any help would do, thanks in advance and please help me enjoy my laptop once again. PS sorry for bad english.
Here is the list :
Base System Device, hardware ID : " PCI\VEN_197B&DEV_2392&SUBSYS_17ED103C&REV_30 "
Base System Device, hardware ID : " PCI\VEN_197B&DEV_2393&SUBSYS_17ED103C&REV_30 "
Bluetooth Controller, hardware ID : " PCI\VEN_1814&DEV_3298&SUBSYS_18EC103C&REV_00 "
Ethernet Controller, hardware ID:"PCI\VEN_10EC&DEV_8168&SUBSYS_17ED103C&REV_07 "
Network Controller, hardware ID : " PCI\VEN_1814&DEV_3290&SUBSYS_18EC103C@REV_00 "
SM Bus Controller, hardware ID : " PCI\VEN_1022&DEV_780B&SUBSYS_17ED103C&REV_14 "
Universal Serial Bus (USB) Controller, hardware ID : " PCI\VEN_1022&DEV_7812&SUBSYS_17ED103C&REV_03 "
Unknown device, hardware ID : " APCI\HPQ6000 "
Standard VGA Graphics Adapter, hardware ID : " PCI\VEN_1002&DEV_6841&SUBSYS_17EE103C&REV_00 "
05-21-2017 07:04 AM
Hi:
Here are the links to the drivers you need...
SM Bus Controller: I have zipped up and attached the smbus controller driver you need, below.
Download and unzip the file to its folder. Do not do anything with the files in the folder.
Go to the device manager and click on the smbus controller device needing the driver.
Click on the driver tab. Click on Update Driver. Select the Browse my computer for driver software option, and browse to the driver folder you unzipped.
Make sure the include subfolders box is checked, and the driver should install. Then restart the PC.
Standard VGA Graphics Adapter:
This package provides the video drivers and Control Panel for the supported notebook models running a supported operating system.
http://ftp.hp.com/pub/softpaq/sp72501-73000/sp72887.exe
Base System Devices:
The JMicron Media Card Reader Driver enables the integrated media card slot in supported notebook models that are running a supported operating system.
http://ftp.hp.com/pub/softpaq/sp63501-64000/sp63637.exe
Bluetooth Controller:
This package contains the driver installation package for the Ralink Bluetooth in the supported notebook running supported operating systems.
http://ftp.hp.com/pub/softpaq/sp59501-60000/sp59632.exe
Ethernet Controller:
This package provides the driver for the Realtek Ethernet Controller in the supported notebook models running a supported operating system.
http://ftp.hp.com/pub/softpaq/sp63001-63500/sp63213.exe
Network Controller:
This package contains the driver installation package for the Ralink Wireless LAN Controllers in supported notebook models that are running a supported operating system.
http://ftp.hp.com/pub/softpaq/sp59501-60000/sp59828.exe
Universal Serial Bus: Install both of these drivers...
This package contains the AMD USB 3.0 driver. This package is available on supported notebook models that are running a supported operating system.
http://ftp.hp.com/pub/softpaq/sp63501-64000/sp63988.exe
This package provides the AMD USB Filter Driver, a USB upper-classfilter driver for the AMD chipsets. The AMD USB Filter Driverprovides power management and performance optimizations forsupported notebook models running a supported operating system.
http://ftp.hp.com/pub/softpaq/sp63501-64000/sp63782.exe
Unknown device:
This package provides the HP 3D DriveGuard Software for supported notebook models that are running a supported operating system. HP 3D DriveGuard Software protects the hard drive by parking the heads if the notebook is accidentally dropped, or is abruptly impacted by another object.
http://ftp.hp.com/pub/softpaq/sp62501-63000/sp62981.exe
05-21-2017 01:22 PM
This have helped alot, except Ive got issue with " Display adapters".
Ive installed everything from amd site and from HP site but i cannot seem to find a solution for this. So if you could help me it would be great otherwise all the other things are working properly so thank you for that.
AMD Radeon HD 7420G : PCI\VEN_1002&DEV_9992&SUBSYS_17EE103C&REV_00
AMD Radeon HD 7500M/7600M : PCI\VEN_1002&DEV_6841&SUBSYS_17EE103C&REV_00