Dropping connection

[FCR1]

My laptop is 6 months old and for most of the time hasn't stayed connected to the net, it drops connection all the time, some times after a couple of minutes, others after half an hour or so.  The message that comes up is that there is a disconnected or broken cable but it is on wifi that works with my 2 other devices, the printer is usually turned off and is rarely used.

I have tried all sorts, including the virtual chat help but nothing has been of help, virtual chat doeesn't understand the problem and tells me it'd fixed, which it isn't.  I can't seem to get any help at all and it is driving me insane.

[Jeet_singh]

@FCR1,

Thank you for posting your query on HP Community,

Please try these steps first.   

1. Open CMD with Administrator

2. Type:  sc config storsvc type= own 

( this resets this service to its default state )

3. Restart the PC.

4. Check if this fixes it.

I recommend you try to follow the below steps:

Go to Device manager > select the WIFI drivers under network adapter> Right click go to properties  > Under properties go to Power Management Tab> Uncheck  "Allow the computer to turn off this device to save power". 

If it does not, please visit this link for further support: HP PCs - Troubleshooting Wireless Network and Internet (Windows 10)

Next thing, I would suggest here is to uninstall the wireless drivers from device manager: 

Right-Click on start button> click device manager> Network adapters>then select the wireless drivers and right-click on it and uninstall the Wifi drivers.

Then restart the computer and check if you are able to go online.

Finally, please update the bios, chipset and wifi drivers from this link: http://hp.com/drivers Please select the country and follow the on-screen instructions.

Also, download and install HP support assistant on your PC. It should automatically download and install the latest updates and drivers for your PC.

Refer this link to know how to use HP support assistant.

Let me know how it goes!

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