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ENVOY

Hi - I have an existing ENVOY 6032e and have simply changed my broadband and hence a Wi-Fi router, network, password etc ..How do I do this?

 

This doesn't seem to be too easy 😕

 

Thanks 

1 ACCEPTED SOLUTION

Accepted Solutions
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@iMeesey 

 

Welcome to HP Support Forum. Please use the following Guide:


                  https://support.hp.com/us-en/document/ish_1736500-1626554-16


Please also note: Your printer may only support 2.4GHz therefore you need to check and allow your router to broadcast both (dual) bands which are 2.4GHz and 5.0GHz.

 

Regards.

BH
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View solution in original post

2 REPLIES 2
HP Recommended

@iMeesey 

 

Welcome to HP Support Forum. Please use the following Guide:


                  https://support.hp.com/us-en/document/ish_1736500-1626554-16


Please also note: Your printer may only support 2.4GHz therefore you need to check and allow your router to broadcast both (dual) bands which are 2.4GHz and 5.0GHz.

 

Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




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Banhien

 

Thanks for the help.  I managed to re-add my printer and it now works fine

 

cheers - Nick

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