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‎08-07-2024 02:17 PM

HP Recommended
Operating System: Microsoft Windows 10 (64-bit)

Greetings!

 

  Microsoft Windows [Version 10.0.19045.4717]
  Targus AMB581GL mouse

 

  I try to setup a Bluetooth mouse in Windows, but during the pairing stage it does not show the mouse in the list.

  What can cause this issue? 
 
Thank you.

Category:
1 REPLY 1

‎08-07-2024 02:19 PM

HP Recommended

  Here is what I have researched so far.

 

  If I go to Device Manager, select Bluetooth Adapter, go to its Advanced tab shows LMP 4.16899. This means that the workstation features Broadcom Bluetooth 2.1 + EDR (https://support.microsoft.com/en-us/windows/what-bluetooth-version-is-on-my-pc-f5d4cff7-c00d-337b-a6...).

 

  The Targus AMB581 mouse has Bluetooth 5.2 label on its box and Bluetooth® 5.0 wireless connectivity on its official web page (https://eu.targus.com/products/compact-multi-device-antimicrobial-wireless-mouse-amb581gl).

 

  In theory Bluetooth devices should be backward compatible, but it seems to be not my case... 

  What do you think? 

Spoiler
 

 

 

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