Enabling wifi stops the keyboard to function

[hdehnuwala]

Dear Community, 

This has been occurring since past 3-4 years - I think probably after I got an update to Windows 10 from 8.1.

Problem : When I enable the WiFi on the laptop - the keyboard stops functioning.
When the wifi is off - the keyboard is functional.
Also, the wifi key has stopped working since then too. I need to turn on/off wifi from the taskbar.

I hope the community can help me sort this thing out.
Regards.
Huzefa

[KrazyToad]

@hdehnuwala

Welcome to HP Community

I have gone through your Post and would like to help

I suggest you download and run the HP Support Assistant from this Link: https://www8.hp.com/us/en/campaigns/hpsupportassistant/hpsupport.html?jumpid=va_r602_us/en/any/psg/p...

HPSA will automatically search for all the latest drivers for your Notebook

1. Click My devices in the top menu, and then click Updates in the My PC or My notebook pane.

   

2. Click Check for updates and messages to scan for new updates.

   

3. Review the list of updates. Updates with a yellow information icon are recommended. Updates with a blue information icon are optional.

4. Click the update name for a description, version number, and file size.

5. Select the box next to any updates you want to install, and then click Download and install.

Also ensure Windows is up to date.

Select the Start  button, and then go to Settings  > Update & security  > Windows Update , and select Check for updates. If Windows Update says your device is up to date, you have all the updates that are currently available

Keep me posted how it goes

Thank you and have a wonderful day 😊

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

[hdehnuwala]

Hi Krazytod,

Thanks for the quick reply!

I have done as you said - everything is upto-date.
still the keyboard issue persists.
Let me know if anything else can be done.

[KrazyToad]

Thanks for keeping me posted

Please perform a Reset and let me know how it goes

Link: https://support.hp.com/in-en/document/c03546603

[hdehnuwala]

Hi,
I just finished performing the reset.

Its still the same. not solved.
I only formatted the partition with windows - not all my data.

Anything else I can try with.
Thanks.

[KrazyToad]

As a last resort please back up your data and perform a System Recovery

Link: https://support.hp.com/in-en/document/c04758961