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09-13-2020 08:01 AM
This has been occurring since past 3-4 years - I think probably after I got an update to Windows 10 from 8.1.
Problem : When I enable the WiFi on the laptop - the keyboard stops functioning.
When the wifi is off - the keyboard is functional.
Also, the wifi key has stopped working since then too. I need to turn on/off wifi from the taskbar.
I hope the community can help me sort this thing out.
09-15-2020 09:59 AM
Welcome to HP Community
I have gone through your Post and would like to help
I suggest you download and run the HP Support Assistant from this Link: https://www8.hp.com/us/en/campaigns/hpsupportassistant/hpsupport.html?jumpid=va_r602_us/en/any/psg/p...
HPSA will automatically search for all the latest drivers for your Notebook
Click My devices in the top menu, and then click Updates in the My PC or My notebook pane.
Click Check for updates and messages to scan for new updates.
Review the list of updates. Updates with a yellow information icon are recommended. Updates with a blue information icon are optional.
Click the update name for a description, version number, and file size.
Select the box next to any updates you want to install, and then click Download and install.
Also ensure Windows is up to date.
Select the Start button, and then go to Settings > Update & security > Windows Update , and select Check for updates. If Windows Update says your device is up to date, you have all the updates that are currently available
Keep me posted how it goes
Thank you and have a wonderful day 😊
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