Envy Inspire 7200 goes offline often

[noeann]

I have an HP Envy Inspire 7200E series. It is not used much but we have had this printer for about 3 months and this problem happens often. The printer will be "OFFLINE" to the PC. the only way to get it back on line is to delete it and refind it. I can't find anything on the printer that would let me go "ONLINE".

[Sneha_01]

Hi @noeann,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

When your HP Envy Inspire 7200E series printer frequently goes offline, it can be frustrating, especially when you have to keep deleting and re-adding it to get it back online. Here’s a step-by-step guide to troubleshoot and resolve the issue:

1. Check Printer Connections

• Network Connection: Ensure that your printer is properly connected to the network. If it’s a wireless printer, check that it is connected to your Wi-Fi network.
  • Reboot Router: Restart your router to resolve any potential network issues.
  • Reconnect Printer: On the printer, go to the network settings and reconnect to your Wi-Fi network if needed.

2. Verify Printer Status

• Printer Display: Check the printer’s display panel for any error messages or warnings. Address any issues indicated on the screen.
• Paper and Ink Levels: Ensure the printer has paper loaded and ink cartridges are not low or empty.

3. Update Printer Drivers

• Download Latest Drivers: Visit the HP support website and download the latest drivers and software for your HP Envy Inspire 7200E series printer.
  • HP Smart App: Use the HP Smart app to update drivers and manage your printer. The app often provides automatic updates and troubleshooting tips.

4. Set Printer as Default:

• Go to Control Panel > Devices and Printers.
• Right-click on your HP Envy Inspire 7200E and select Set as default printer.

5. Check Printer Queue

• Open Devices and Printers.Right-click on your printer and select See what’s printing.
• Click Printer in the menu bar and select Cancel All Documents.

6. Disable “Use Printer Offline” Option:

• Go to Control Panel > Devices and Printers.Right-click on your HP Envy Inspire 7200E and select See what’s printing.
• Click Printer in the menu bar and ensure that Use Printer Offline is unchecked.

7. Check Printer Network Settings

• Printer IP Address: Make sure your printer’s IP address is correctly assigned and not conflicting with another device on the network.
  • Print a network configuration page from the printer’s control panel to verify the IP address.

8. Check Firewall and Antivirus Settings

• Allow Printer Through Firewall: Ensure that your firewall or antivirus software is not blocking communication with your printer.
  • Add exceptions for the printer in your firewall or antivirus settings.

9. Perform a Printer Reset:

• On the printer, access the network settings and reset them. Reconnect the printer to your Wi-Fi network after resetting.
• Factory Reset: If other steps fail, you might consider performing a factory reset on the printer. Refer to the printer’s manual for instructions on how to perform a factory reset.

10. Run HP Print and Scan Doctor

• Diagnostic Tool: Use HP’s Print and Scan Doctor tool to diagnose and resolve common printer issues.
  • Download it from the HP Support website and follow the instructions provided by the tool.

11. Check for Firmware Updates

• Update Firmware: Ensure your printer has the latest firmware installed. Firmware updates can resolve bugs and improve printer functionality.
  • You can update the firmware via the HP Smart app or by checking the printer’s control panel settings.

I hope this helps.

Take care and have a good day.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Rachel571

HP Support