Envy stopped recognizing USB-C port

[Heidi_aq105dx]

Since I updated BIOS to F.58 Rev. A, my USB-C port is no longer recognized.  I tried rolling back to F.57, but still didn't recognize.

https://support.hp.com/us-en/drivers/selfservice/hp-envy-m6-aq100-x360-convertible-pc/12499188/model...

does not indicate which drivers enable/disable the USB-C port.  Since it is a 'proprietary' port, I don't know whether I need an Intel or Realtek driver.  I simply want to use the USB-C port to connect to wired LAN (via USB-C to RJ45 adapter) when I am home.

Thank you.

[Riddle_Decipher · Accepted solution]

@Heidi_aq105dx Greetings from the HP Community!

For starters, let's perform a power reset as per HP standards:

• Ensure your laptop is OFF.
• Unplug all the external devices (If any).
• Disconnect the power charger from the computer, and remove the battery.
• Press and hold the power button for about 30 seconds.
• Connect the power supply (power adapter).
• Press the power button to turn on your laptop.
• Then put your battery back.

for more details: Click here

If the issue persists, please try the below steps:

Test the USB connection: Sometimes, simply disconnecting and reconnecting the USB device to the computer can solve the problem:

1. Disconnect all USB devices from the computer except a USB mouse and keyboard (if in use). This includes hubs, thumb drives, printers, and cameras.

2. Connect the device that is not working correctly to a USB port on the notebook. Do not use a USB port replicator (such as a docking station or USB hub).

3. What happens when the device is connected?

   • The device works correctly: The problem is most likely related to power or poor overall system performance.

     NOTE: 

     To prevent the USB device from failing in the future: Do not connect too many devices to the computer; wait 5 seconds after connecting a device before using it; use powered hubs to connect other devices; and do not attach USB devices when the system is busy (running slower than normal).

   • The device does not work: Leave the device connected and continue to the next step.

4. Installing USB manufacturer software: Some USB devices require manufacturer software be installed before the USB device will work.

   1. If the USB device came with software, and it was not previously installed, install the software now, following the manufacturer instructions.

   2. After installing manufacturer software, reconnect the USB device that was having problems.

   The device should now work correctly. If problems persist, continue to the next step.

5. Microsoft easy fix solutions: Microsoft provides a web-based automatic diagnostic and repair application. Go to the How to use Microsoft easy fix solutions webpage (in English) and select the troubleshooter that most closely matches your issue. Then follow the on-screen instructions. If the device still does not work, go to the next step.

FOR DETAILS & FURTHER INSTRUCTIONS, USE THIS LINK: CLICK HERE & SKIP TO STEP 5 ONWARD

(By the end of this article all the issues should be resolved)

Keep us posted,

If you would like to thank us for our efforts to help you, 

Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 

Have a great day!