Envy x360 wifi disappears forcing a reboot

[mxtthewf]

Hi, I've had my HP Envy x360 for a little over a year however I have had this problem for some time, I have just been too busy to do anything about it.

Basically, When my laptop sleeps or the lid is closed, upon starting back up it will sometimes (4/5 times) lose connection to the wifi, and the adapters will disappear from the device manager.

I have previously searched for solutions such as updating drivers, reinstalling drivers, I do not have the power management tab under the driver properties so I can't check that solution. Recently it's been occurring more and more and typically the laptop is now out of warranty. I decided to upgrade to windows 11 to see if that solved the problem, but it did not. I'm in an even worse position now as I cannot find the Realtek drivers for windows 11 and the ones I have previously downloaded will no longer work.

Any suggestions would be greatly appreciated. 

Driver details:

Realtek rtl8822ce 802.11ac PCIe adapter

[ub6424]

Hello @mxtthewf 

You notebook is not officially HP certified for Windows 11 !

(1) Update BIOS

HP Notebook System BIOS Update (AMD Processors)

F.19 Rev.A

14.1 MB

Aug 30, 2021

Download

(2) Update wifi ( one driver will work ! )

Intel WLAN Driver

21.90.3.2 Rev.P

23.0 MB

Jun 9, 2020

Download

or

Realtek RTL8xxx Wireless LAN Drivers

2024.0.10.210 Rev.S

10.3 MB

Mar 2, 2020

Download

(3) Reboot and test ...

(4) Change Power Saving Settings from Sleep to Hibernate !

best regards

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[mxtthewf]

Hi @Ub6424

Thank you for your suggestion, I tried these steps however unfortunately this did not solve the problem,

Is there anything else you could recommend I try?