Ethernet not working

[nam_3]

I can't get any ethernet, even though my laptop has the ethernet port. Nothing happens when I plug the cable in. The adapter for ethernet doesn't show up in device manager (only bluetooth and wifi show up).  Please help.

[Max3Aj]

@nam_3, Welcome to HP Support Community. 

Thank you for posting your query, I will be glad to help you. 
If your Victus by HP 16.1 inch Gaming Laptop PC has a physical Ethernet port but it’s not working or showing up in Device Manager, here's a step-by-step approach to troubleshoot:

Victus by HP 16.1 inch Gaming Laptop PC 16-s1000 does have an Ethernet port (RJ-45) that allows you to connect an Ethernet cable for wired internet access.
 

✅Check Device Manager for Hidden Devices

If you’re sure the port is there:

• Press Win + X > Device Manager
• Click View > Show hidden devices
• Expand Network adapters
• See if there's any Realtek PCIe GBE Family Controller or similar that’s grayed out, hidden, or has a yellow triangle.

✅Try Scanning for Hardware Changes

• In Device Manager, right-click Network adapters > Scan for hardware changes.
• See if a new Ethernet adapter shows up.

✅Check BIOS Settings

Sometimes the onboard LAN can be disabled in BIOS/UEFI.

• Restart your laptop and press Esc repeatedly, then choose F10 for BIOS Setup.
• Look under Advanced or Device Configuration.
• Make sure LAN Controller / Ethernet / Realtek LAN is enabled.
• Save and exit.

✅Install or Update Ethernet Driver

If still missing:

• Go to the HP Support Page for your model
• Search for your Victus 16-s1000 and select Windows 11 or 10
• Download and install the Realtek LAN Driver (or similar under Network)

You can also try using the HP Support Assistant to detect and install missing drivers.

✅Use Hardware Diagnostic Tool

Run the HP UEFI Hardware Diagnostics:

• Shut down the laptop
• Press Esc on startup > then press F2 for diagnostics
• Go to Component Tests > Network > Ethernet
• See if the hardware is detected or fails the test.

✅Try with a Live Linux USB (Optional Advanced Step)

• Boot from a Live Linux distro (like Ubuntu) via USB and check if Ethernet works. If it still doesn’t detect the port, it might be a hardware fault.

I hope this helps. 

Take care and have a good day. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping! 

Max3Aj

HP Support