Firewall problem with Avast

[FransDamen]

Since I've installed AVAST software my printer HP Officejet PRO 8610 no longer works correctly: 

I have to switch off the AVAST Firewall and, after that, have to turn the printer OFF and ON again. Otherwise it generates the message: "Printer Offline". Laptop: ASUS X555L. Software: Windows10. Wireless network

Does someone has a solution?

[DavidSMP]

Hi @FransDamen,

Good Day! 🙂 Thank you for visiting the HP Forums! A great place where you can find solutions for your issues with help from the community. I understand that you require assistance to set up your printer to communicate with Avast firewall. I’ll be glad to assist you here. 🙂

 Awesome job on diagnosing the issue correctly and performing some troubleshooting before posting your question on HP forums. Kudos to you on that score. 🙂 It is a privilege to work with tech-savvy and technically competent customers like you and we greatly value your business with HP and it is a genuine pleasure to assist you here. 🙂

However, you will need to add exceptions to the Avast firewall to ensure that the printer is added to it. Once that is done, the printer will be able to communicate with the computer. The Avast firewall is blocking the printer now. Either it needs to be turned off or configured to accept the printer. I will include a few documents that will be useful to help you resolve the issue by configuring the firewall to communicate with the printer.

Link 1: https://www.avast.com/faq.php?article=AVKB25  (adding an exception to Avast firewall) Please select the relevant option that best describes your current situation.

Link 2: http://support.hp.com/us-en/product/HP-ENVY-5500-e-All-in-One-Printer-series/5304881/model/5304882/d...  (for printer being offline)

Link 3: https://h30434.www3.hp.com/t5/Inkjet-Printing/How-do-I-set-my-firewall-settings-in-Avasti-to-allow/t...   (forum document for Avast from HP expert)

Link 4: http://www8.hp.com/in/en/campaigns/wireless-printing-center/printer-setup-help4.html

(generic document for firewalls and security related to printers)

Hope this helps. Let me know how this goes. I genuinely hope the issue gets resolved without hassles and the unit works great. 🙂 Please reach out for any issues and I'll be there to assist you.

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles. 🙂

Take care now and have a splendid week ahead. 🙂