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Locked

‎04-10-2022 09:41 AM

HP Recommended
Product: HP Notebook - 15-ay013nr (ENERGY STAR)

 So I will So I was being hacked at 1 time and I changed my password and I guess somehow shut off my Internet connection before signing out so at this point I forgot my pin to sign into the laptop and I cannot connect to the Internet neither with a cat 5 or through Wi-Fi so that I can change the pin through my Microsoft account. PLEASE HELP 🙏

Category:
1 person had the same question
1 REPLY 1

‎04-10-2022 10:06 AM

HP Recommended

Hey @MrJPhilbin79 🙂

 

Thank you for visiting the HP Support Community.

 

According to the Community's Rules of Participation:

 

4d. No posts shall include instructions or directions intended to bypass or subvert security measures, including passwords, locking mechanisms, fingerprint scans, etc., or to bypass any safety measures.

 

Therefore, this topic is being locked. If you would like help resetting the password on your product, please Contact HP support in your region. 

 

Regards,

 

MarcusC

I work on behalf of HP.
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