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08-22-2022 04:17 PM
my laptop is a HP Pavilion Gaming - 15-ec0013dx Windows 11 ver, I upgrade to windows 11 around december/january. i havent changed anything internally besides replacing fans and adding an WD SSD since the slot was empty. it seems my issue began around Q1 of 2022. i was playing a league of legends match where my character froze and I couldn't move or control anything. 5 seconds later it says i reconnected. i checked my wifi and i never disconnected, at least the wifi symbol stayed blinked on and it never really showed the "no wifi" symbol. the issue began showing on every single game i played. sometimes i even stuttered for a few seconds when playing genshin impact or csgo where the screen would freeze my character and I could see visible horizontal lines moving up and down my screen for some reason.
this issue ONLY happens when playing video games. literally zero issues when on google chrome or youtube or any other place. all the other devices in my home are connected fine. my phone is fine on wifi. so i can only assume something's wrong with my laptop. i tried a few troubleshooting things like deleting my wifi driver and redownloading and updating and clean installing windows 11 itself. i deleted everything on my hard drives. still having that stutter/disconnect issue on games. as usual, youtube and such work fine. i tried switching to 2.4ghz instead of 5ghz but steam wouldnt even let me try a game, and when downloading files the files were downloading at a pace of kilobytes per second, so i switched back to 5ghz and the file downloaded in like 3 seconds instead of the targeted hour on 2.4ghz.
Wifi Driver - Realtek RTL8822CE 802.11ac PCIe Adapter. ive seen people on these forums also have similar issues, but mine seems to be unique. it only affects my gaming, and I could play an hour long youtube video and never once stutter on this laptop. yet if i play minecraft, ill literally be mining blocks sometimes and they'll reappear 10 seconds later because of my connection. it's confusing. should i just replace the thing?
Solved! Go to Solution.
08-27-2022 01:52 AM
(1) What wireless access point ( brand / model ) do you use ?
(2) wirless settings 2.4 and 5 Ghz ?
(3) Manuel or Auto Channel ?
(4) Channel Width
2.4 Ghz: 20 Mhz / 40 Mhz ?
5 Ghz: 20 / 40 / 80 / 160 Mhz ?
(5) Open windows <device manager>
- Double click <realtek wireless> device
--->>> Play with advanced settings:
08-22-2022 07:13 PM
Sorry to hear that you are having problems ... I would like to help you.
I want the check your current system configuration.
(1) Run msinfo32
- Select <System Summary>:
--->>> copy/paste to following key/values pairs:
System SKU ( equals HP product number (p/n) )
(2) Start windows <device manager>
- Open <Disk drives>
- Open <Display adapters>
- Open <Monitors>
- Open <Network adapters>
- Open <Sound, video and game controllers>
--->>> Send screenshot
(3) Please report your results
08-23-2022 04:26 AM
I strongly advise you to go back to Windows 10 as your notebook model
[ HP Pavilion Gaming - 15-ec0013dx ] is not fully tested and certified by HP for Windows 11.
(1) Backup <all> personal data (documents/pictures/videos etc...) to external USB hard drive
(2) Downgrade from Windows 11 to Windows 10
(3) if downgrade fails ...
--->>> Please reinstall your operating system !
You need another (stable) computer to prepare bootable <USB flash drive>
HP Consumer PCs - Using the HP Cloud Recovery Tool in Windows 10
( All software and drivers are included )
(4) Please report your results
08-24-2022 03:15 AM
i clean installed windows 10 using a usb. deleted everything on the drives, everything fresh. i downloaded all the win10 updates to be up to date as well as every driver in win10. i downloaded steam and tried some games out as well as LoL. all games still had that same freeze effect where my character couldn't move for around 5 seconds and my character ended up walking by itself around the map. does this basically confirm something's up with my wifi reciever? my phone's always on wifi as well as my smart tv and other devices, so im kind of ruling out the possibility of the actual router being the issue. or maybe an issue with the nvidia or something? some hardware thing? google didn't exactly run seamlessly after the clean install either, it had some issues where i had to refresh and such. where do i go from here?
thanks for all the help btw.
08-24-2022 06:01 PM
NVIDIA Graphics Driver
|184.108.40.20676 Rev.C||718.5 MB||May 22, 2020||Download|
OMEN Gaming Hub SDK Package
|1.0.57 Rev.A||48.3 MB||May 4, 2022||Download|
Realtek High-Definition (HD) Audio Driver
|6.0.8899.1 Rev.C||49.5 MB||May 22, 2020||Download|
Realtek RTL8xxx Wireless LAN Drivers
|220.127.116.11||May 21, 2022||Download|
(2) Reboot and test again ...
(3) Please report your results
08-25-2022 06:11 PM
i downloaded the bottom 3 and it went well, but for the NVIDIA Graphics Driver, when it's done downloading, it opens up cmd prompt saying "the system cannot find the path specified driver". i didn't redirect it anywhere and i just let it automatically go to my c drive. i verified the integrity in cmd and it said there were no problems, but it still doesnt download.
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