• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
HP Recommended
HP Pavilion x360 - 14-ba008la
Microsoft Windows 10 (64-bit)

Hi, I'm having this problem since a while now, and so cannot use any Bluetooth-headphones or other BT-media playing device. Every time I get a BSOD, saying UNEXPECTED_KERNEL_MODE_TRAP. I tried reinstalling drivers, updating windows, etc. Everyting seems up to date. Other diagnostics (Memory, SFC) also don't seem to show any anomalies.

Note the following: I get the BSOD not immediately when I connect a BT-device, rather it happens the moment I press PLAY for the media to be transmitted to the BT-device.

This laptop has worked for many years, including the BT-connectivity. It's something that started happening a few months ago, I don't recall any notable software changes that may have triggered it.

I really hope somebody can help me out!

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.