• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
Locked

‎01-12-2023 12:01 AM

HP Recommended
Product: HP Notebook - 15-ac121dx
Operating System: Microsoft Windows 10 (64-bit)

HP in there infinite  wisdom created a Black Friday special out of this laptop by offering a Nice Touchscreen, I3, 8gb ram, 1tb Hard disk, machine for around $400 and left out the bluetooth.  Want to finally upgrade wireless card & recently bought an 

 

WiFi Card AX200 AX200NGW,9260 AC 9260NGW Upgrade Network Card Wi-Fi 6 WiFi Module 2 x 2 MU-MIMO Wireless Card with BT 5.0 Support Windows 10 64bit Gigabit M.2/NGFF

installed it and the laptop would not sense the hardware change, display the card in Device Manager, did not have wireless or bluetooth. 

 

Wondering if this is due to a whitelist issue, a defective card acquired from Amazon or a hardware incompatibility issue.  Anyone have any ideas?

Category:
1 REPLY 1

‎01-12-2023 07:48 AM

HP Recommended

Hi:

From what we have found from others on this forum is the notebook will only accept one model Wi-Fi card that is not listed in the service manual and that is this one...

 

Realtek RTL8821CE 802.11 ac 1x1 Wi-Fi + Bluetooth 4.2 Combo Adapter (MU-MIMO supported) HP part # L17365-005.

 

The card has a maximum throughput of 433 MBPS on the 5.0 GHz Wi-Fi band with an AC router and an excellent signal.

 

You can find this model on eBay, or Ali Express. 

 

I see some Intel 3165 cards listed on the eBay listings, so don't buy those.

 

https://www.ebay.com/sch/i.html?_from=R40&_nkw=L17365-005&_sacat=0&_sop=15

 

RTL8821CE - Buy RTL8821CE with free shipping on AliExpress

 

On the Ali Express listings, make sure the card has the HP Part # of 915620-001.

 

 

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.