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‎08-21-2018 11:49 AM

HP Recommended
Product: HP 255 G4 NOTEBOOK PC
Operating System: Microsoft Windows 7 (64-bit)

So i installed win 7 ultimate x64 and i need to install some drivers but i dont find them on the site ps help me Untitled.png

1 ACCEPTED SOLUTION

Accepted Solutions

‎08-21-2018 02:00 PM

HP Recommended

Hi:

 

You need this driver for the smbus and usb3 controllers...Restart the PC after installing the driver.

 

Scroll down the page and install the W7 x64 AMD Chipset Drivers.

 

https://www.amd.com/en/support/chipsets/amd-8-series-chipsets/890gx

 

Ethernet Controller:  Download, unzip and run the setup application from the W7 driver at the link below...

 

http://www.realtek.com.tw/downloads/downloadsView.aspx?Langid=1&PNid=13&PFid=5&Level=5&Conn=4&DownTy...

 

For the network controller and unknown device drivers, I need more information as there can be one of several different model wifi cards HP could have installed in your notebook, and Windows labels several devices as Unknown, when the drivers are missing.

 

Please post the hardware ID's for the unknown device and the network controller, so I can figure out what drivers they need.

 

Use this guide for how to find the hardware ID for a device...

 

https://www.howtogeek.com/193798/how-to-find-drivers-for-unknown-devices-in-the-device-manager/

 

 

View solution in original post

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5 REPLIES 5

‎08-21-2018 02:00 PM

HP Recommended

Hi:

 

You need this driver for the smbus and usb3 controllers...Restart the PC after installing the driver.

 

Scroll down the page and install the W7 x64 AMD Chipset Drivers.

 

https://www.amd.com/en/support/chipsets/amd-8-series-chipsets/890gx

 

Ethernet Controller:  Download, unzip and run the setup application from the W7 driver at the link below...

 

http://www.realtek.com.tw/downloads/downloadsView.aspx?Langid=1&PNid=13&PFid=5&Level=5&Conn=4&DownTy...

 

For the network controller and unknown device drivers, I need more information as there can be one of several different model wifi cards HP could have installed in your notebook, and Windows labels several devices as Unknown, when the drivers are missing.

 

Please post the hardware ID's for the unknown device and the network controller, so I can figure out what drivers they need.

 

Use this guide for how to find the hardware ID for a device...

 

https://www.howtogeek.com/193798/how-to-find-drivers-for-unknown-devices-in-the-device-manager/

 

 

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‎08-22-2018 05:54 AM

HP Recommended

HI thanks for those links here are the hardware id s Untitled2.pngunknown .png

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‎08-22-2018 06:56 AM

HP Recommended

You're very welcome.

 

Below are the links to the wifi, bluetooth (that model wifi card also has bluetooth),  and drivers for the unknown device...

 

This package contains the driver installation package for the Realtek RTL8723BE/RTL8188EE wireless LAN Controller in the supported models running a supported operating system.

 

https://ftp.hp.com/pub/softpaq/sp82501-83000/sp82801.exe

 

This package contains the driver installation package for the Realtek Bluetooth in the supported notebook/laptop models that are running a supported operating system.

 

https://ftp.hp.com/pub/softpaq/sp79501-80000/sp79675.exe

 

This package provides the driver that enables the Synaptics TouchPad in supported notebook models that are running a supported operating system. The driver enables general touchpad functionality (for example double-tap and scroll) and provides a user interface.

 

https://ftp.hp.com/pub/softpaq/sp72501-73000/sp72664.exe

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‎08-27-2018 06:13 AM

HP Recommended

Hey,Thanks for all the links they all worked :clap::generic:

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‎08-27-2018 06:41 AM

HP Recommended

Anytime.

 

Glad to have been of assistance.

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