HP Chromebook 14A wifi drops

[MacTheun]

Bought a brand new Chromebook HP 14-NA0001ND to find out that WiFi drops start after 15-20 minutes and continue to do so. Utterly frustrating and a shameful performance when it comes to customer satisfaction for this HP product. 

Disconnecting from the network and reconnecting seems to be the only remedy to get this laptop going again. 

On the forum, I found an archive of similar complaints, but no one fix that would resolve this. Urgent advice needed!

[praveenbv]

Hi@MacTheun, Welcome to the HP Support Community!

I understand that the Chromebook WiFi keeps dropping not working.

Please perform the below steps and check.

Step 1: Make sure Wi-Fi is on

This might be the first thing you checked when you encountered this problem but I suggest you toggle the Wi-Fi switch off and then on again. If your Chromebook has already connected to a network before and you’re within range, it might automatically connect to it after you toggle the switch.

1. Turn on your Chromebook.
2. Click your account photo.
3. Click No network. Note: If you see “Connected to” and your Wi-Fi network name, your Chromebook is already connected to Wi-Fi.
4. To turn on Wi-Fi, click the switch.
5. Your Chromebook will automatically look for available networks and show them to you in a list.

Step 2: Make sure it’s a network issue

After making sure Wi-Fi is enabled in your Chromebook, it’s time to look at this problem at a different angle especially if this problem started without apparent reason. For instance, if you were able to connect to the same network a couple of days ago and now you can’t, you have to ask yourself if the problem is with your laptop or the network.

The best thing to do now is to see if other devices such as a smartphone and other laptops can connect to the same network without a problem. If they can, then there’s no problem with your network. However, if you don’t have other devices you could try, then I suggest you go to a local bar, resto or cafe that offers free Wi-Fi and connect to it. If it’s possible to try two different networks, that would be better just to be thorough. If your Chromebook cannot connect to public hotspots, then it’s clearer now that the problem is with your laptop. Move on to the next step if this is the case.

However, if your other devices can’t also connect to your network or if your Chromebook can connect to public hotspots, then the problem is clearly with your network. Refresh your connectivity by power cycling your network equipment: simply reboot your router or modem. If it’s just a minor problem with your network, this is enough to fix it. However, if it’s more complex and can’t be fixed by doing the power cycle, then you have to call your Internet Service Provider and have it checked. If your network is fixed, this problem will also be gone.

Step 3: Reset your HP Chromebook 14 using Powerwash

Unlike the Windows operating system, there’s nothing much you can do about your Chromebook if its core functions fail so I suggest you reset it by using the Powerwash feature under Settings. It will reset your laptop and delete all locally stored files so make sure you back up important files and data before the reset.

1. Click the status area of the taskbar, and then click Settings.
2. Scroll to the bottom of the Settings page and click Show advanced settings.
3. In the Powerwash section, click Powerwash.
4. Click Restart to begin resetting the Chromebook.

Alternatively, you can reset your Chromebook by the sign-in screen if you want to and it’s easier than the previous method…

1. On the sign-in screen, hold down the Ctrl + Alt + Shift + R keys.
2. In the Powerwash your Chrome device window, click Reset.

After the Powerwash, proceed to the initial setup to know if Wi-Fi is working this time. You will be asked to log in to your Google account during the setup process and to be able to do so, you need to connect to Wi-Fi.

Keep us posted,

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Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 

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[MacTheun]

Thank you for your suggested solutions. However, these are all pretty standard suggestions and I tried them all weeks ago. 

Please read my info: 

1. It is not a wifi issue as the wifi drops occur regardless of the network (2,4 and 5 GHz) on various locations. 

2. All other devices (Apple iMac's and Macbook's) remain online working correctly. The HP product is the first-ever Chromebook and it is failing big time.

3. This notebook is 130 old and the wifi drops started 30 days ago in an increasing number of events

4. Used the power wash option with no results

5. Typical wifi drop duration is 30-60 seconds before going back on line. Usually manual disconnect and re-connect is needed. 

6. Chrome Version 89.0.4389.95 (Officiële build) (64-bits).

Please advise digging deeper than the standard options I can google.

Thank you, 

Marco

[praveenbv]

Hi@MacTheun,

We have done the basic troubleshooting as per the document and the notebook needs to checked taking remote access so that get to know it's a hardware or software issue.

I'd suggest you contact HP in your region regarding the service options for your computer or HP Chat Support Team.

If you are having trouble navigating through the above options, it's most likely because the device is out of warranty. If yes? please send me a private message with the region you are contacting us from. Check next to your profile Name, you should see a little blue envelope, please click on it.   

Have a great day!  

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