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12-30-2020 05:43 PM
Product: Color Laserjet pro m255dw
Operating System: Microsoft Windows 10 (64-bit)
I recently bought a Color Laserjet pro m255dw printer and have connected to my wi-fi router. However when I try to install it onto my Yoga Laptop with Windows 10 it will not complete the installation. It either says driver unavailable or else it says offline. Has anyone else had this issue with Windows 10?
1 REPLY 1
01-09-2021 03:36 AM
Welcome to HP Support Community
I would like to help
Please uninstall the printer driver from root level and download the full feature software
1.) In Windows, search for and open Programs and features
2.) Select your HP Printer
3.) Select Uninstall
4.) In Windows, search for and open Devices and printers
5.) In the Devices and Printers windows look for your HP printer. If you see it listed right-click on it and choose ‘Delete’ or ‘Remove Device’
6.) Open up the run command with the “Windows key + R” key combo.
7.) Type printui.exe /s and click Ok. (Note: there is a space in between “printui.exe” and “/s”)
8.) Click on the “Drivers” tab
9.) Look for HP Printer driver. If you see it Click on it and click Remove at the bottom
10.) Select Ok
11.) Select Apply and Ok on the Print Server Properties windows
12.) Close Devices and Printers
13.) Restart the computer and download the full feature software Link: https://ftp.hp.com/pub/softlib/software13/printers/LJ/M255-M256/LJM255-M256_UWWL_Full_WebPack_44.6.2... and follow the onscreen instructions
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