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‎01-10-2022 02:30 PM

HP Recommended
Product: HP ENVY 15-j102ax Notebook
Operating System: Microsoft Windows 10 (64-bit)
  • Ralink RT3290 wi-fi module
  • AMD processor
  • Windows 10
  • Wi-fi shows in Device Manager with no problems reported
  • any advice welcome
Category:
1 ACCEPTED SOLUTION

Accepted Solutions

‎01-10-2022 03:13 PM

HP Recommended

Hi:

 

The model Wi-Fi adapter only works on the 2.4 GHz Wi-Fi band.

 

The only suggestion I can offer, would be to make sure your router is broadcasting both the 2.4 GHz and 5.0 GHz Wi-Fi bands.

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1 REPLY 1

‎01-10-2022 03:13 PM

HP Recommended

Hi:

 

The model Wi-Fi adapter only works on the 2.4 GHz Wi-Fi band.

 

The only suggestion I can offer, would be to make sure your router is broadcasting both the 2.4 GHz and 5.0 GHz Wi-Fi bands.

1 person found this reply helpful
Was this reply helpful? Yes No
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