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HP Recommended
HP ENVY 15-j102ax Notebook
Microsoft Windows 10 (64-bit)
  • Ralink RT3290 wi-fi module
  • AMD processor
  • Windows 10
  • Wi-fi shows in Device Manager with no problems reported
  • any advice welcome
1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

Hi:

 

The model Wi-Fi adapter only works on the 2.4 GHz Wi-Fi band.

 

The only suggestion I can offer, would be to make sure your router is broadcasting both the 2.4 GHz and 5.0 GHz Wi-Fi bands.

View solution in original post

1 REPLY 1
HP Recommended

Hi:

 

The model Wi-Fi adapter only works on the 2.4 GHz Wi-Fi band.

 

The only suggestion I can offer, would be to make sure your router is broadcasting both the 2.4 GHz and 5.0 GHz Wi-Fi bands.

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