Hi,
Sorry for the late reply. Youve mentioned theres a "Rex X mark on a tv icon" on the lower left?
Is there an option for you to connect an RJ45 cable? Or connect your computer directly to your modem?
Make sure it’s not a problem with your cable modem or Internet service provider (ISP).
- If it is, contact your ISP. In the search box on the taskbar, type Command prompt, press and hold (or right-click) Command prompt, and then select Run as administrator > Yes.
- At the command prompt, type ipconfig.
Look for the IP address listed next to Default gateway. Write down that address if you need to. For example: 192.168.1.1 - At the prompt, type ping <DefaultGateway> and press Enter. For example, type ping 192.168.1.1 and press Enter. The result should be something like this:
Reply from 192.168.1.1: bytes=32 time=5ms TTL=64
Reply from 192.168.1.1: bytes=32 time=5ms TTL=64
Reply from 192.168.1.1: bytes=32 time=5ms TTL=64
Reply from 192.168.1.1: bytes=32 time=5ms TTL=64
Ping statistics for 192.168.1.1: Packets: Sent = 4, Received = 4, Lost = 0 (0% loss), Approximate round trip times in milli-seconds: Minimum = 4ms, Maximum = 5ms, Average = 4ms
If the ping is successful and you see results similar to the results above, but can’t connect to the Internet on your PC, there may be a problem with your modem or Internet service provider (ISP).
The Network troubleshooter can help diagnose and fix common connection problems. Using this troubleshooter, then running some networking commands afterwards if needed, can help get you connected.
To run the Network troubleshooter
- In the search box on the taskbar, type Network troubleshooter, and then select Identify and repair network problems from the list of results.
- Follow the steps in the troubleshooter and see if that fixes the problem.
If that doesn’t fix your connection problem, try these things:
- Reset the TCP/IP stack
- Release the IP address
- Renew the IP address
- Flush and reset the DNS client resolver cache
To run these networking commands in a command prompt window
- In the search box on the taskbar, type Command prompt, press and hold (or right-click) Command prompt, and then select Run as administrator > Yes.
- At the command prompt, run the following commands in the listed order, and then check to see if that fixes your connection problem:
- Type netsh winsock reset and press Enter.
- Type netsh int ip reset and press Enter.
- Type ipconfig /release and press Enter.
- Type ipconfig /renew and press Enter.
- Type ipconfig /flushdns and press Enter.
An outdated or incompatible network adapter driver can cause connection problems. If you recently upgraded to Windows 10, it's possible that the current driver was designed for a previous version of Windows. Check to see if an updated driver is available.
- In the search box on the taskbar, type Device Manager, and then select Device Manager from the list of results.
- In Device Manager, select Network adapters > the network adapter name.
- Press and hold (or right-click) the network adapter, and then select Update driver > Search automatically for updated driver software. Follow the steps, then select Close.
- After installing the updated driver, select the Start button > Power > Restart if you're asked to restart, and see if that fixes the connection issue.
If Windows can’t find a new driver for your network adapter, visit the PC manufacturer’s website and download the latest network adapter driver from there. If your PC can't connect to the Internet, you'll need to download a driver on a different PC and save it to a USB flash drive, so you can manually install the driver on your PC. You’ll need to know the PC manufacturer and model name or number.
To manually install the network adapter driver
Do one of the following, depending on what kind of file you downloaded from the PC manufacturer’s website:
- If you downloaded an executable (.exe) file, just double-click the file to run it and install the drivers. That should be all you need to do.
- If you downloaded individual files, and at least one file has an .inf file name extension and another has a .sys extension, do the following:
- In the search box on the taskbar, type Device Manager, and then select Device Manager from the list of results.
- In Device Manager, select Network adapters > the network adapter name. (If it’s not listed there, check in Other devices.)
- Press and hold (or right-click) the network adapter, and then select Update driver > Browse my computer for driver software.
- Select Browse > select the location where the driver files are stored > OK.
- Select Next > follow the steps to install the driver > Close.
- After you've updated the driver, select the Start button > Power > Restart if you're asked to restart, and see if that fixes the connection issue.
If you were connected before and recently installed a new network adapter driver, rolling back your driver to a previous version might help.
- In the search box on the taskbar, type Device Manager, and then select Device Manager from the list of results.
- In Device Manager, select Network adapters > the network adapter name.
- Press and hold (or right-click) the network adapter, and then select Properties.
- In Properties, select the Driver tab, select Roll Back Driver, then follow the steps.
If the button is unavailable, that means there's no driver to roll back to.
- After rolling back to the previous version of the driver, select the Start button > Power > Restart if you're asked to restart, and see if that fixes the connection issue.
If Windows can’t find a new driver for your network adapter, visit the PC manufacturer’s website and download the latest network adapter driver from there. If your PC can't connect to the Internet, you'll need to download a driver on a different PC and save it to a USB flash drive, so you can manually install the driver on your PC. You’ll need to know the PC manufacturer and model name or number. To learn how to manually install the driver, see the previous section.
Sometimes antivirus or malware-prevention software might prevent you from getting connected. You can see if the connection issue is caused by antivirus and malware-prevention software by turning it off temporarily and then trying to visit a website you trust. If you find it is causing the connection issues, contact the software manufacturer or visit their website to see if updated software is available.
The steps to turn off antivirus or malware-prevention software depend on the software you’re using. Check the documentation for your software to learn how to turn it off. Make sure you turn it back on as soon as possible. Not having antivirus or malware-prevention software turned on makes your PC more vulnerable to hackers, worms, or viruses.
If you’re not sure what antivirus or malware-prevention software program you have installed, Windows might be able to tell you.
To find out what antivirus or malware-prevention software is installed
- In the search box on the taskbar, type System and security, and then select Review your computer’s status and resolve issues.
- Select the down arrow next to Security.
If Windows can detect your antivirus software, it's listed under Virus protection. For malware-prevention software, look under Spyware and unwanted software protection.
- If the antivirus or malware-prevention software is on, check the documentation for that software to learn how to turn it off.
Make sure you turn your antivirus or malware-prevention software back on as soon as you can to make sure your PC is better protected.
If the previous steps didn’t work, try to uninstall the network adapter driver, and then restart your computer and have Windows automatically install the latest driver. Consider this approach if your network connection stopped working properly after a recent update.
Before uninstalling, make sure you have drivers available as a backup. Visit the PC manufacturer’s website and download the latest network adapter driver from there. If your PC can't connect to the Internet, you'll need to download a driver on a different PC and save it to a USB flash drive so you can install the driver on your PC. You’ll need to know the PC manufacturer and model name or number.
- In the search box on the taskbar, type Device Manager, and then select Device Manager from the list of results.
- In Device Manager, select Network adapters > the network adapter name.
- Press and hold (or right-click) the network adapter, and then select Uninstall device > Delete the driver software for this device check box > Uninstall.
- After uninstalling the driver, select the Start button > Power > Restart.
After your PC restarts, Windows will automatically look for and install the network adapter driver. Check to see if that fixes your connection problem. If Windows doesn't automatically install a driver, try to install the backup driver you saved before uninstalling.
Using network reset should be the last step you try. Consider using it if the steps above don’t help to get you connected.
This can help solve connection problems you might have after upgrading from a previous version of Windows to Windows 10, as well as fix problems where you can connect to the Internet but not to shared network drives. It removes any network adapters you have installed and the settings for them. After your PC restarts, any network adapters are reinstalled, and the settings for them are set to the defaults.
Note
To use network reset, your PC must be running Windows 10 Version 1607 or later. To see which version of Windows 10 your device is currently running, select the Start button, then select Settings > System > About.
- Select the Start button, then select Settings > Network & Internet > Status > Network reset.
- On the Network reset screen, select Reset now > Yes to confirm.
Wait for your PC to restart and see if that fixes the problem.
Notes
After using network reset, you might need to reinstall and set up other networking software you might be using, such as VPN client software or virtual switches from Hyper‑V (if you're using that or other network virtualization software).
Network reset might set each one of your known network connections to a public network profile. In a public network profile, your PC is not discoverable to other PCs and devices on the network, which can help make your PC more secure. However, if your PC is part of a homegroup or used for file or printer sharing, you’ll need to make your PC discoverable again by setting it to use a private network profile. To do this, go to Settings > Network & Internet > Wi-Fi . On the Wi-Fi screen, select Manage known networks > the network connection you want to change > Properties. Under Network profile, select Private.
Regards,
ichi
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