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- HP ENVY WiFi fix fail

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07-17-2021 06:43 AM
My broadband is approximately 54Mbps download. It started when it was new with Wi-Fi speed bening inconsistent - sometimes running very slow 10-20 Mpbs and other time at around 52 Mbps. 52 Mps is about the normal speed for my other computer and Wf-Fi devices. 5 months down it got worse, I spent a month trying to find various fixes (resetting network connection, new Drives, different Wf-Fi access point etc).
When the lattop 1st boots up I get 52 Mbps, this quickly drops down to 10-20 Mpbs within 5 to 10 minutes. Spent 1 Hr 45min on the phone with HP support they eventually concluded there was a problem and It was off for repair. About 2 weeks later is was devivered back to suposedly fixed, but it has exactly the same problem.
I'm really not happy about this I don't want to be stuck on the phone with HP support when I should be working. Can anyone advise me on what my next step should be.
thanks
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07-18-2021 07:57 AM
Welcome to HP Support Community
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If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.
KrazyToad
I Am An HP Employee
07-18-2021 07:57 AM
Welcome to HP Support Community
I would like to help
I have sent you a private message. Please check your Inbox
Thank you
If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.
KrazyToad
I Am An HP Employee