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‎10-02-2024 07:35 AM - edited ‎10-02-2024 07:40 AM

HP Recommended
Product: HP EliteBook 640 14 inch G10 Notebook PC

HP Image Assistant and Client Management Script Library Supported Platforms states that the laptop model "HP EliteBook 640 14 inch G10 Notebook PC" is supported by HP Image Assistant (HPIA).

Still it leaves the device with one unknown device "VEN_8086&DEV_51F1"

 

On another model similar problems were solved by a second run of HPIA but that doesn't help on this model.

 

I am NOT interested in help to locate or install the correct driver manually. I need to report this problem to the HPIA team for a fix.

I there a better way to get in touch with the HPIA team than through the forum? I support a big organization with many different models and we spot other issues now and then.

 

Windows 11 23H2 Enterprise

 

HP Image Assistant 5.3.0.506

 

Unknown device;
PCI\VEN_8086&DEV_51F1&SUBSYS_00948086&REV_01
PCI\VEN_8086&DEV_51F1&SUBSYS_00948086
PCI\VEN_8086&DEV_51F1&CC_028000
PCI\VEN_8086&DEV_51F1&CC_0280

Category:
1 REPLY 1

‎10-03-2024 08:29 AM - edited ‎10-03-2024 08:57 AM

HP Recommended

Running HPIA (HP Image Assistant) interactively shows that the device is actually identified but the driver download is not found (error 404).

 

hpia wifi download error.png

 

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