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‎08-16-2023 11:41 AM

HP Recommended
Product: HP ENVY Photo 7858 All-in-One Printer

Does anyone have a line to HP Tech help?

Category:
1 REPLY 1

‎08-19-2023 12:12 PM

HP Recommended

Hi @JARS91,

 
Welcome to HP Support Community.
Thank you for posting your query, I will be glad to assist you.

I understand you are facing an issue with your printer going offline frequently. Not to worry I will help you to resolve the issue.
I suggest you follow the steps from this video link to fix the issue. (Click on the Word link to open the web page).

 
Also, update the printer firmware from this link.

 

 

I hope this helps.
Take care and have a good day.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Irfan_06-Moderator
I am an HP Employee

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