HP Envy Keeps Disconnecting from WIFI

[Hend4283]

My HP Envy continues to disconnect from the internet and acts as if it does not have the ability to connect to Wi-Fi whatsoever. Wi-Fi Drivers don't appear in the device manager to reset, there is no option to turn on Wi-Fi discovery, I have reset the network multiple times, I have reset the computer, my router is working properly as I'm currently using my phone's Wi-Fi to hotspot my Envy to type this problem, and I have taken it to a computer repair shop, which he was able to fix for about 1.5 weeks and the same issue happened again. After about five days, randomly the laptop started working for about one week and stopped again. After 1.5 weeks of not working it started working again for about three days and stopped an hour ago. If i cannot fix the issue this attempt how do I get a manufacturer's refund as I bought this laptop in June i believe from a military exchange here in San Diego. 

[Irfan_06]

Hi @Hend4283,

Welcome to the HP Support Community.

Thank you for posting your query, I will be glad to assist you.

I see that you are facing an issue with your PC/Laptop.

Kindly refer to the steps on this link and let me know if that fixes the issue.

Please install all the pending updates for the Windows operating system following the below steps.

go to Start > Settings > Update & Security > Windows Update and select Check for updates. If the upgrade is available for your device and you want to proceed, download and install it. 

Kindly refer to the steps on this link to update the BIOS and let me know if that fixes the issue.

Make sure you keep only the charger plugged in while updating the BIOS for your PC.

Click on the + sign next to BIOS and then download the file.

Open the file and follow the on-screen instructions to complete the update.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

 

I hope this helps.

Take care and have a great day ahead!

Irwin6

HP Support