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HP Recommended
HP ENVY X360 - 13-ar0977nz
Microsoft Windows 11

Hi
I tried several times to connect my Sony WH-1000xm3 through bluetooth with my HP Envy laptop. I can connect, but then there is either no sound or really bad sound as it is only connected as "hands-free" and not "stereo". I even tried to reset my laptop to fix the issue and also tried with other Sony bluetooth headphones, yet the problem is still here. On my work laptop I have never experienced the issue with my headphones.

My guess is that the bluetooth of my HP is not properly working. How can I fix the issue?

Thx

3 REPLIES 3
HP Recommended

Hello @Schrosev 

Sorry to hear that you are having problems ... I would like to help you.

 

Let me check your current system configuration before we check <bluetooth>

 

(1) Run    msinfo32

- Select <System Summary>:

--->>> Copy/screenshot/paste following key/value pairs:

 

OS Name

Version

System Model

System SKU

( equals HP product number (p/n) )

Processor

BIOS Version/Date

 

(2) Start Windows <Device Manager>

- Expand <Bluetooth USB>

- Expand <Network adapters>

- Expand <Sound, video and game controllers>

--->>> Send screenshot

 

(3Please report your results

HP Recommended

Hello Ub6426

 

Thx for your reply, here is the information:

 

OS Name Microsoft Windows 11 Home

Version 10.0.22000 Build 22000

System Model HP ENVY x360 Convertible 13

System SKU 133Q4EA#UUZ

Processor AMD Ryzen 7 3700U with Radeon Vega Mobile Gfx, 2300 Mhz, 4 Core(s), 8 Logical Processor(s)

BIOS Version/Date AMI F.23, 2/5/2021

 

Schrosev_0-1665913758698.pngSchrosev_1-1665913771661.png

 

 

Thanks for your help!

HP Recommended

Hello @Schrosev 

 

(1) Create Windows system <restore point>

How to Create a System Restore Point on Windows 10 or Windows 11

 

(2Download and install BIOS Update

HP Notebook System BIOS Update

F.26 Rev.A14.6 MBSep 6, 2022Download

 

Why should you install the update ?

https://support.hp.com/us-en/document/ish_4123786-2338478-16

Quote: "

Updating the BIOS is recommended as standard maintenance of the computer. It can also help resolve the following issues:

      • An available BIOS update resolves a specific issue or improves computer performance.
      • The current BIOS does not support a hardware component or a Windows upgrade.
      • HP Support recommends installing a specific BIOS update.

"

 

(3Reboot

(4Let BIOS be installed until it's completely done !

(5Download and install / update

Realtek RTL8xxx Wireless LAN Drivers

1.0.0.208 Rev.S

Download

Realtek RTL8xxx Bluetooth Drivers

1.9.1038.3008

Download

 

(6Restart Windows

(7Test your notebook and bluetooth connection

(8Please report your results

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.