HP Envy m4 Notebook PC Bluetooth issue

[JaRum517]

I recently reinstalled Windows 8 on my HP Envy m4 and I noticed that there were a couple of device that dah issues with their drivers and one was the Ralink Bluetooth. So after searching it here and now that it has been installed, how do I make the bluetooth on my HP Envy m4 work?

[Chimney_83]

Hi @JaRum517,

Welcome to HP Forums, This is a great location to get resolutions and interact with experts from the community.

I understand that you installed Window 8 on your computer and would like to know how to use BlueTooth. Kudos to you for troubleshooting and installing the Ralink(Mediatek) wireless driver. I will be happy to help you. 

Request you to refer to this article, it would help you understand and use Bluetooth on your computer.

Also, I would recommend you to run/install HP Support Assistant on your computer, as it would help you install/update the drivers for your computer and also help in troubleshooting various issues on the computer and other HP devices.

Let me know if this helped or if you need any further assistance. 

If the information I've provided was helpful,
Give us some reinforcement by clicking the solution and kudos buttons,
That’ll help us and others see that we’ve got the answers!

[JaRum517]

Thanks for the advise with the installing of HP Support Assistant but I still have not found how to enable the bluetooth on my laptop, Although previously it showed RaLink Bluetooth in the Device Manager, but does my laptop even have bluetooth capabilities to begin with since it didn't even show up in the General Specification in HP Support Assistant?

[Chimney_83]

Thanks for the reply, 

For me to be able to comment on whether the computer came with Bluetooth or not, I would require the product number of your computer. 

Request you to provide the product number of your computer, so that I review the specifications of your computer and provide the right resolution.

Keep me posted and I hope you have a good day ahead,

If the information I've provided was helpful, give us some reinforcement by clicking the solution and kudos buttons, that’ll help us and others see that we’ve got the answers!

[JaRum517]

Thank you for responding. These are the information of Laptop.

Product Name : HP Envy m4 Notebook
Product Number: D1D58UA#ABA

I previously can see a device named Ralink Bluetooth and was able to download a driver and installed it for that specific device. But now, I can't seem to find that in the Device Manager and I don't even know how to enable it.

Thanks!

[Chimney_83 · Accepted solution]

Thanks for the reply, 

Based on the information provided by you, your computer does not have Bluetooth capability. The specification of your computer is http://support.hp.com/in-en/document/c03619360

Request you to remove the serial number from your post, as it is considered as private/personal information

Let me know if you need any further assistance. 

Please click ‘Accepted Solution’ on the post that solves your issue to help others find the solution. To show appreciation for my help, please click the ‘Thumbs Up’ Icon below.

[JaRum517]

Thank you for confirming that and also for the advise. This was pretty helpful and I really appreciate your time responding to me.