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cocoabeachbaby
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Message 1 of 2
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HP Envy will not connect to Netgear WiFi extender

HP Recommended
Envy x360
Microsoft Windows 10 (64-bit)

My HP Envy x360 will not connect to the Netgear wifi extender, and never had an issue connecting before. Got a new modem/router combo from the cable company and a new password. All the other laptops, tablets, phones in the house connect to the extender/new router using the new credentials. My HP recognizes the extender, but will not connect - it will only connect to the router itself and it is a weak connection (hence, the extender). I have gone to device manager, selected "network adapters" and looked for an updated wireless driver and I am informed that that my wireless adapter is up to date.

I don't know what else to do as I am also unable to connect to Netgear's mywifext.net as it tells me I am not on my extender's network. Thank you.

1 REPLY 1
The_Fossette
HP Support Agent
HP Support Agent
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Message 2 of 2
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@cocoabeachbaby

 

I reviewed your post and I understand that the computer is not connecting to the new wireless extender.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

What is the product number of your computer?

Does the extender support dual band? If yes, which band are you trying to connect?

 

Meanwhile, I recommend you follow the below steps and check if it helps.

 

Powercycle the network:

1. Shut down your notebook.

2. Unplug the power to your router.

3. Unplug the power to your modem.

4. Wait at least 45 seconds.

5. Plug in the modem, and wait for it to come back online.

6. Plug in the router, and wait for it to come back online.

7. Turn on your notebook, and test your connection.

 

Reset the TCP/IP settings on your PC:

1. Go to your start screen/menu and type CMD.

2. Right click on the command prompt icon and chose Run as administrator.

3. In the window that opens type "netsh int ip reset resetlog.txt" without quotes, and press enter.

4. Restart your PC and test.

 

It may also help to reset the winsock catalogue:

1. Go to your start screen/menu and type CMD.

2. Right click on the command prompt icon and chose Run as administrator.

3. In the window that opens type "netsh winsock reset" without quotes, and press enter.

4. Restart your PC and test.

 

Reinstall the network adapter drivers:

1. Download the drivers from here but do not run them yet.

2. Go to your start screen/menu and type Device Manager.

3. Expand Network adapters.

4. Right click on the wireless adapter and choose Uninstall.

5. Run the downloaded drivers from step 1.

6. Restart your PC and test.

 

Let me know how it goes and you have a great day!

 

P.S: Welcome to the HP Support Community 😊

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

Stay Home – Stay Safe

The_Fossette
I am an HP Employee

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