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HP Recommended
Microsoft Windows 11

Periodically Wi-Fi disappears

from my laptop; there’s no wifi

to select, no Wi-Fi in diagnostics and troubleshooting says Ethernet cable is not connected properly (there is no Ethernet connection).  When I go to reset Wi-Fi driver - the Wi-Fi driver is not there, so turning off power save function is not a solution.  The only way to get the Wi-Fi going again is to reboot which is tedious to say the least.  

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

Hello @SteveEnvy 

 

(1) Create Windows system <restore point>

How to Create a System Restore Point on Windows 10 or Windows 11

 

(2Download and install BIOS Update

HP Notebook System BIOS Update

F.19 Rev.A14.1 MBAug 30, 2021Download

 

Why should you install the update ?

https://support.hp.com/us-en/document/ish_4123786-2338478-16

Quote: "

Updating the BIOS is recommended as standard maintenance of the computer. It can also help resolve the following issues:

      • An available BIOS update resolves a specific issue or improves computer performance.
      • The current BIOS does not support a hardware component or a Windows upgrade.
      • HP Support recommends installing a specific BIOS update.

"

 

(3Reboot

(4Let BIOS be installed until it's completely done !

(5Download and install / update

Realtek RTL8xxx Wireless LAN Drivers

1.0.0.208 Rev.S

 

 

Download

 

(6Restart Windows

(7Test your notebook

(8Please report your results

View solution in original post

7 REPLIES 7
HP Recommended

Hello @SteveEnvy 

Sorry to hear that you are having problems ... I would like to help you.

 

Let me check your current system configuration.

 

(1) Run    msinfo32

- Select <System Summary>:

--->>> Copy/screenshot/paste following key/value pairs:

 

OS Name

Version

System Model

System SKU

( equals HP product number (p/n) )

Processor

BIOS Version/Date

 

(2) Start Windows <Device Manager>

- Expand <Network adapters>

--->>> Send screenshot

 

(3Please report your results

HP Recommended

SteveEnvy_0-1665092615382.png

Obviously WiFi is working now and Realtek driver is there but don't think this was there when I performed this exercise when Wifi was missing.

SteveEnvy_1-1665092750524.png

 

HP Recommended

Hello @SteveEnvy 

 

(1) Create Windows system <restore point>

How to Create a System Restore Point on Windows 10 or Windows 11

 

(2Download and install BIOS Update

HP Notebook System BIOS Update

F.19 Rev.A14.1 MBAug 30, 2021Download

 

Why should you install the update ?

https://support.hp.com/us-en/document/ish_4123786-2338478-16

Quote: "

Updating the BIOS is recommended as standard maintenance of the computer. It can also help resolve the following issues:

      • An available BIOS update resolves a specific issue or improves computer performance.
      • The current BIOS does not support a hardware component or a Windows upgrade.
      • HP Support recommends installing a specific BIOS update.

"

 

(3Reboot

(4Let BIOS be installed until it's completely done !

(5Download and install / update

Realtek RTL8xxx Wireless LAN Drivers

1.0.0.208 Rev.S

 

 

Download

 

(6Restart Windows

(7Test your notebook

(8Please report your results

HP Recommended

Thanks UB.  I left the laptop for an hour which usually results in Wi-Fi disappearance - well I’m pleased to report that Wi-Fi still active and visible!  Thank you.  What puzzles me is that this has been an issue almost since I purchased the laptop and I don’t see anyone else with the same problem and HP did not advise of a potential issue like this. Admittedly I left the issue unresolved for some time but it is pretty fundamental.  

 
Thank you - why didn’t I do it sooner?! 
HP Recommended

You're welcome !

 

Create Windows system <restore point> to save the current stable state !

How to Create a System Restore Point on Windows 10 or Windows 11

 

Good luck

HP Recommended

SteveEnvy,  I have same exact problem you had.  WIFI is totally gone.  I just got the HP Win11 laptop.  It worked fine for first couple of weeks.  

 

  

HP Recommended

Hello @TJMcC

Please create a new topic

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