HP Envy x360 Wi-Fi disappears

[SteveEnvy]

Periodically Wi-Fi disappears

from my laptop; there’s no wifi

to select, no Wi-Fi in diagnostics and troubleshooting says Ethernet cable is not connected properly (there is no Ethernet connection).  When I go to reset Wi-Fi driver - the Wi-Fi driver is not there, so turning off power save function is not a solution.  The only way to get the Wi-Fi going again is to reboot which is tedious to say the least.  

[ub6424]

Hello @SteveEnvy 

Sorry to hear that you are having problems ... I would like to help you.

Let me check your current system configuration.

(1) Run    msinfo32

- Select <System Summary>:

--->>> Copy/screenshot/paste following key/value pairs:

OS Name

Version

System Model

System SKU ( equals HP product number (p/n) )

Processor

BIOS Version/Date

(2) Start Windows <Device Manager>

- Expand <Network adapters>

--->>> Send screenshot

(3) Please report your results

[SteveEnvy]

Obviously WiFi is working now and Realtek driver is there but don't think this was there when I performed this exercise when Wifi was missing.

[ub6424 · Accepted solution]

Hello @SteveEnvy 

(1) Create Windows system <restore point>

How to Create a System Restore Point on Windows 10 or Windows 11

(2) Download and install BIOS Update

HP Notebook System BIOS Update

F.19 Rev.A

14.1 MB

Aug 30, 2021

Download

Why should you install the update ?

https://support.hp.com/us-en/document/ish_4123786-2338478-16

Quote: "

Updating the BIOS is recommended as standard maintenance of the computer. It can also help resolve the following issues:

• An available BIOS update resolves a specific issue or improves computer performance.
• The current BIOS does not support a hardware component or a Windows upgrade.
• HP Support recommends installing a specific BIOS update.

"

(3) Reboot

(4) Let BIOS be installed until it's completely done !

(5) Download and install / update

Realtek RTL8xxx Wireless LAN Drivers

1.0.0.208 Rev.S

Download

(6) Restart Windows

(7) Test your notebook

(8) Please report your results

[SteveEnvy]

Thanks UB.  I left the laptop for an hour which usually results in Wi-Fi disappearance - well I’m pleased to report that Wi-Fi still active and visible!  Thank you.  What puzzles me is that this has been an issue almost since I purchased the laptop and I don’t see anyone else with the same problem and HP did not advise of a potential issue like this. Admittedly I left the issue unresolved for some time but it is pretty fundamental.  

Thank you - why didn’t I do it sooner?! 

[ub6424]

You're welcome !

Create Windows system <restore point> to save the current stable state !

How to Create a System Restore Point on Windows 10 or Windows 11

Good luck

[TJMcC]

SteveEnvy,  I have same exact problem you had.  WIFI is totally gone.  I just got the HP Win11 laptop.  It worked fine for first couple of weeks.  

[ub6424]

Hello @TJMcC

Please create a new topic