HP G72, bluetooth and windows 10

[Cicika]

I have laptop HP G 72 b20em, about ten years old. I recently upgraded the system to windows 10 and since then I cannot connect any bluetooth device to computer. I searched for drivers, tried bunch of things, nothing works. I have RaLINK er3090bc4 wi.fi card. Please, help!

[KrazyToad]

@Cicika

I suggest you download and run the HP Support Assistant from this Link: https://www8.hp.com/us/en/campaigns/hpsupportassistant/hpsupport.html?jumpid=va_r602_us/en/any/psg/p...

HPSA will automatically search for all the latest drivers for your Notebook

1. Click My devices in the top menu, and then click Updates in the My PC or My notebook pane.

   

2. Click Check for updates and messages to scan for new updates.

   

3. Review the list of updates. Updates with a yellow information icon are recommended. Updates with a blue information icon are optional.

4. Click the update name for a description, version number, and file size.

5. Select the box next to any updates you want to install, and then click Download and install.

Also ensure Windows is up to date.

Select the Start  button, and then go to Settings  > Update & security  > Windows Update , and select Check for updates. If Windows Update says your device is up to date, you have all the updates that are currently available

Keep me posted how it goes

Thank you and have a wonderful day 😊

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

[Cicika]

First, thanks for your help. I followed your instructions. I installed HP Assistant and even HP hardware diagnostic tool. No success. Tools didn't find any updates, even worse, now I don't see bluetooth icon in system tray... So... what now? :=)

[KrazyToad]

@Cicika

Try reinstalling the Bluetooth Driver from Device Manager and check

- Select the Start  button, type Device Manager, and select it from the list of results.
- Look for Network Adapters and expand the List
- Look for Bluetooth driver then right-click it, and select Update Driver.
- Select Search automatically for updated driver software.
- If these steps don't work, try reinstalling the driver: Open Device Manager, right-click the bluetooth driver and select Uninstall. Restart your PC and Windows will attempt to reinstall the driver.
 

Check if that works

[Cicika]

I tried that as well, few times. Windows always install "generic bluetooth driver". I have found older version of the driver but cannot override windows automatic installation of "generic" driver, whatever that means... Obviously there is no driver for that kind of hardware.

[Riddle_Decipher]

@Cicika You are right, the Bluetooth drivers are inbuilt with the wireless LAN drivers on your model, so please follow the same steps but looks for the WLAN drivers and remove it, when restarting it should reinstall a fresh copy of the same back on the device.

Keep me posted!

If you wish to thank me for my efforts, you could click on "Accept as solution" on my post as the solution should help others too.

[Cicika]

No succes. After uninstalling, Windows allways install own drivers. In Bluetooth section there is generic driver listed... No connection between computer and BT devices...

[Riddle_Decipher]

@Cicika Ideally, the generic windows drivers should also work, if it isn't working, I suggest you create a new user account and check if that works fine, if that doesn't help, run a h/w test using the below steps:

Install the latest version of the HP Hardware diagnostics (UEFI) on your device using this link: Click here for details

• Hold the power button for at least five seconds to turn off the computer.
• Turn on the computer and immediately press Esc repeatedly, about once every second. When the menu appears, press the F2 key.
• On the HP PC Hardware Diagnostics (UEFI) main menu, click System Tests.
• Click Extensive Test.
• Click Run once, or Loop until error.
• While the test is running, the time remaining and test result for each component display on the screen.

If a component fails a test, write down the failure ID (24-digit code) for when you respond back to us.

[Cicika]

Sorry, I am not doing sth right, there is only memory test, startup test... no extensive test?

I also discovered that hdmi out is not working...

C

[Cicika]

It doesnt open UEFI diagnostics test, whan I press f2?