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davidfto
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HP Laptop 14-bw00x

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14-bw00x
Microsoft Windows 10 (64-bit)

I have recently moved to 5g wireless home broadband.  On the same network I have my mobile phone (when home) and another laptop.  They both achieve a download speed of around 250Mbps and an upload of around 45Mbps.  This computer however achieves only around 50Mbps download and 45Mbps upload.  I have the latest drivers, and a check shows that the wireless signal is at 99%.  I have seen speeds in excess of 100Mbps when I was using a 4G connection.

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iomare
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Hi,

Can you provide the exact model or product number

Model number

I see in that series there were a variety of WLAN modules the PC could have come with

wlan 14bw000.JPG

Is it possible that the notebook is connecting to the 2.4 GHz channel?

 

Let me know,

David

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davidfto
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The adaptor fitted is the Intel Dual band wireless AC 3168.  How do I see whether it is using 2.4GHz band?

 

And thanks for the prompt response.

 

David

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davidfto
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And further, I have checked and it is definitely connected to 5GHz.

 

SSID: NOKIA-40234398ABF7
Protocol: Wi-Fi 5 (802.11ac)
Security type: WPA2-Personal
Network band: 5 GHz
Network channel: 112
Link speed (Receive/Transmit): 433/433 (Mbps)
Link-local IPv6 address: fe80::dd1c:79e7:79af:9e51%15
IPv4 address: 192.168.1.109
IPv4 DNS servers: 192.168.1.254
Manufacturer: Intel Corporation
Description: Intel(R) Dual Band Wireless-AC 3168
Driver version: 19.51.31.1
Physical address (MAC): 0C-54-15-C9-49-42

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