HP Laptop Freezing While Streaming on Magis TV

[JohnTechSavvy]

I recently started using Magis TV to stream my favorite shows, but my HP laptop keeps freezing or buffering during playback. The issue occurs regardless of my internet speed and affects other apps too. I have already cleared my cache and updated my browser, but the problem persists.

Is there a specific setting on HP laptops that could be causing this? Could this be a compatibility issue with the Magis TV app? Any advice on optimizing performance for smooth streaming would be greatly appreciated.

[Hawks_Eye]

Hi @JohnTechSavvy 

Welcome to the HP Support Community! 

Thanks for posting your query! We're here to help you get back up and running.

It sounds like you're dealing with a frustrating issue while streaming on Magis TV. 

Since the problem affects other apps too, it might be related to your laptop's performance or settings rather than just the app itself. 

Here are some steps to troubleshoot and optimize your HP laptop for smooth streaming:

1. Update Graphics and Network Drivers

• Visit the HP Support website to download and install the latest graphics and network drivers for your laptop.
• Keeping these drivers up to date can resolve compatibility issues and improve performance.

2. Adjust Power Settings

• Go to Settings > System > Power & Sleep > Additional Power Settings.
• Select High Performance to ensure your laptop is using maximum resources for streaming.

3. Disable Background Apps

• Open Task Manager (Ctrl + Shift + Esc) and check for apps consuming high CPU or memory.
• End unnecessary tasks to free up resources for streaming.

4. Optimize Browser Settings

• If you're streaming via a browser, disable extensions or add-ons that might interfere with playback.
• Use a browser like Chrome or Edge, which are optimized for streaming.

5. Check Magis TV Compatibility

• Ensure the Magis TV app or website is compatible with your laptop. You can find compatibility details on the Magis TV FAQ page.
• If the app is not optimized for your device, try accessing it through a different browser or device.

6. Test Internet Stability

• Even with good speed, unstable connections can cause buffering. Use a wired Ethernet connection if possible, or move closer to your router.

7. Update Windows

• Go to Settings > Update & Security > Windows Update and check for updates.
• Keeping your operating system updated ensures compatibility with apps and services.

8. Reset Network Settings

• Open Settings > Network & Internet > Status > Network Reset.
• This can resolve connectivity issues that might be affecting streaming.

If this solution hits the spot, please come back and click "Accepted Solution" to help others find the answer. And if you'd like to say thanks, select "Yes" on the bottom left of the public post, as that would make our day! 😊

Take care, and have an amazing day!

Regards, 

Hawks_Eye

[johnalish12]

Hi @JohnTechSavvy,

Welcome to the HP Support Community!

Thanks for reaching out—we’re here to assist you in getting everything back on track.

It sounds like you’re facing some challenges while streaming on Magis TV.

Since this issue affects other apps as well, it may be linked to your laptop’s performance or settings rather than the app itself.

Here are some steps to help troubleshoot and optimize your HP laptop for a smoother streaming experience:

1. Update Graphics and Network Drivers

• Visit the HP Support website to download and install the latest graphics and network drivers.

• Updated drivers can resolve compatibility issues and enhance performance.

2. Adjust Power Settings

• Navigate to Settings > System > Power & Sleep > Additional Power Settings.

• Select High Performance to ensure your laptop maximizes resources for streaming.

3. Disable Background Applications

• Open Task Manager (Ctrl + Shift + Esc) and look for apps using excessive CPU or memory.

• End unnecessary tasks to free up system resources.

4. Optimize Browser Settings

• If streaming via a browser, disable extensions or add-ons that could interfere with playback.

• Use a browser optimized for streaming, such as Chrome or Edge.

5. Download Magis TV APK

• You can safely download the Magis TV APK from amagis-tv.com.

• I personally downloaded it from amagis-tv.com, and it worked without any issues.

• If the app isn’t fully optimized for your device, try using a different browser or streaming from another device.

6. Test Internet Stability

• Even with high-speed internet, an unstable connection can cause buffering.

• Use a wired Ethernet connection if possible, or move closer to your router.

7. Update Windows

• Go to Settings > Update & Security > Windows Update and check for updates.

• Keeping your system up to date ensures better compatibility with apps and services.

8. Reset Network Settings

• Navigate to Settings > Network & Internet > Status > Network Reset.

• This can help resolve connectivity issues affecting streaming.

If this solution helps, please return and click “Accepted Solution” so others can benefit. If you found this post useful, clicking “Yes” on “Was this reply helpful?” would be greatly appreciated! 😊

Take care, and have a fantastic day!

[roborthill]

Hi there!

It sounds like you're encountering some frustrating playback issues with Magis TV on your HP laptop. Let's try to troubleshoot the situation and see if we can find a solution for smoother streaming.

Possible Causes & Solutions:

1. Browser/Software Compatibility:

   • Sometimes, certain browsers or their versions may not be fully optimized for certain streaming apps. Even though you've updated your browser, consider trying a different browser (e.g., Chrome, Firefox, or Edge) to see if the issue persists.

   • Ensure that your browser supports hardware acceleration for smoother video playback. To check if hardware acceleration is enabled:

     • In Chrome: Go to Settings > Advanced > System, and make sure “Use hardware acceleration when available” is turned on.

     • In Firefox: Type about:preferences in the address bar, scroll down to "Performance," and ensure “Use recommended performance settings” and "Use hardware acceleration when available" are checked.

2. System Resources (CPU and RAM):

   • If your laptop has limited RAM or a lower-end CPU, streaming high-quality videos can cause freezing or buffering. You might want to check your system's resource usage:

     • Open Task Manager (Ctrl + Shift + Esc) and look at your CPU, memory, and disk usage while streaming. If these are maxed out, it might be causing the freezes.

   • Closing unnecessary programs while streaming can help reduce the load on your system.

3. Graphics Drivers:

   • Outdated or incompatible graphics drivers can also cause issues with video playback. Make sure your graphics drivers are up-to-date:

     • For Intel graphics, go to the Intel Driver & Support Assistant.

     • For NVIDIA or AMD, visit the respective driver support page.

4. Magis TV App Compatibility:

   • There could be a compatibility issue with the Magis TV app itself. Ensure that your laptop meets the minimum system requirements for the app. Sometimes, apps have updates or patches that fix bugs related to specific devices, so keeping the app updated is important.

   • If you're using a web version of Magis TV, make sure your browser's settings and extensions aren't interfering with streaming (for example, ad blockers can sometimes cause problems with video playback).

5. Internet Connection & Network Settings:

   • Even though you mentioned that the issue occurs regardless of internet speed, it's still worth checking if your Wi-Fi or network is experiencing intermittent drops or congestion.

   • If you’re on Wi-Fi, try using a wired Ethernet connection for a more stable and faster connection. If you’re using a VPN, try turning it off to see if that improves the streaming performance, as some VPNs can slow down streaming speeds.

6. Clear Browser Cache and Data:

   • You mentioned clearing your cache, but it’s worth doing again for a fresh start. Clear both your browser’s cache and cookies, as well as any stored data related to Magis TV. Sometimes corrupted data can cause playback issues.

7. Disable Hardware Acceleration (if needed):

   • While hardware acceleration is generally recommended for better performance, there are cases where it can cause issues, especially on certain older laptops. Try disabling hardware acceleration and see if it improves playback:

     • In Chrome: Go to Settings > Advanced > System and turn off “Use hardware acceleration when available.”

     • In Firefox: Go to about:preferences and uncheck “Use hardware acceleration when available.”

Final Tips:

• Ensure your laptop is running the latest version of its operating system (Windows updates can improve performance).

• Check if other apps or background processes are taking up too many resources. You can do this by disabling startup programs and unnecessary processes.

If none of these steps resolve the issue, it might be worth contacting Magis TV support to see if they are aware of any specific compatibility issues with certain devices or browsers.

Good luck, and I hope this helps resolve your streaming issues!

[alexjhird]

Hi there!

It sounds like you're running into some playback issues with Magis TV on your HP laptop. Let’s go through a few steps to help improve your streaming experience.

Browser & Compatibility

Even if your browser is up to date, try switching between Chrome, Firefox, and Edge to see if one performs better. Some streaming apps simply work more smoothly on certain browsers. Also, disable extensions like ad blockers or privacy tools, as they may interfere with video playback.

Check your browser’s hardware acceleration setting:

• Chrome: Go to Settings > System and toggle "Use hardware acceleration when available."
  
  
• Firefox: Visit about:preferences, then under "Performance," adjust the same setting.
  
  

Try it both on and off, as results vary by device.

System Performance

Low RAM or high CPU usage can cause freezing and buffering:

• Open Task Manager (Ctrl + Shift + Esc) while streaming and check if CPU, memory, or disk usage is spiking.
  
  
• Close unused apps and browser tabs, and disable heavy startup programs if needed.
  

Graphics Driver Update

Outdated graphics drivers can cause playback issues. Update them through:

• Visit the HP Support website to download and install the latest graphics and network drivers.

• Intel Driver & Support Assistant
  
  

• AMD or NVIDIA driver pages, depending on your hardware.
  
  

Keeping drivers up to date ensures smoother video decoding and better compatibility.

App Issues & Internet Tips

If you're using the Magis TV app, make sure it's the latest version and that your laptop meets any system requirements. Sometimes, bugs are fixed in updates.

For network reliability, try a wired Ethernet connection instead of Wi-Fi. Even strong Wi-Fi can suffer from interference or temporary drops.

If you're using a VPN, disable it temporarily to test if it’s causing slowdowns.

Verify Magis TV Compatibility

Before using Magis TV on your laptop, confirm that the app or website supports your device. Check the latest compatibility information on the official Magis TV FAQ page . 

If your laptop isn't fully supported, consider switching to another browser or trying a different device for a smoother experience.

Final Tweaks

• Clear your browser’s cache and cookies.
  
  
• Test the Magis TV site or app in private/incognito mode.
  
  
• Ensure Windows updates are installed and your system is running the latest version.
  

If none of these steps work, it’s worth contacting Magis TV support to check for known issues or device-specific fixes.

Wishing you smooth streaming ahead—stay curious and persistent, just like amber. Sometimes, the fix is just one update or setting away.

Hope this helps resolve the issue and gets you back to smooth streaming.

[HALEY_Quinn]

Hi there!

Sorry to hear you’re running into playback issues with Magis TV on your HP laptop. Let’s troubleshoot this together so you can get back to enjoying your shows — buffer-free!

 1. Check Hardware Acceleration

Sometimes the issue isn’t your internet speed, it’s the way your browser interacts with your device's graphics hardware.

• Chrome: Go to Settings > System → toggle “Use hardware acceleration when available.”

• Firefox: Type about: preferences in the URL bar → uncheck “Use recommended performance settings” and adjust the hardware acceleration toggle.

Try it both on and off — surprisingly, turning it off helps in many cases.

---

2. Monitor Your System Resources

Since other apps are also affected, your laptop might be under heavy load:

• Open Task Manager (Ctrl + Shift + Esc)

• Look for high usage in CPU, Memory, or Disk

If any of them spike while streaming:

• Close unused apps and tabs

• Disable startup apps (via Task Manager > Startup tab)

• Restart your system before launching Magis TV

---

3. Update Graphics Drivers

Outdated drivers = choppy playback. On HP laptops, make sure your graphics and network drivers are updated:

• Visit the official HP Support website

• Or use tools like:

  • Intel Driver & Support Assistant

  • AMD or NVIDIA auto-detect tools

This simple update often solves stuttering and freezes.

---

4. Internet Setup & VPN Use

Even strong Wi-Fi can be unstable:

• Use a wired Ethernet connection if available

• Restart your router

• Disable VPN or proxy — even good VPNs can throttle video or cause buffering

---

5. Is Magis TV Compatible with Your HP Laptop?

Compatibility could be a factor. Magis TV might perform better on some browsers or systems. Try:

• Switching to Firefox, Chrome, or Edge

• Testing it on another device (like a tablet or phone)

• Checking Magis TV’s official help pages for device/browser compatibility

---

6. Final Fixes to Try

You’ve already cleared your cache — perfect! Just a few more tweaks:

• Try Incognito/Private Mode

• Disable extensions temporarily (especially ad blockers)

• Install the latest Windows Updates

• Run HP Support Assistant to catch missing updates

---

If all else fails, don’t hesitate to contact Magis TV support — they may have device-specific fixes.

---

Quick Tip  

(At Five Guys we are known for more than burgers!)
Sometimes it just takes one toggle, update, or browser switch to unlock perfect streaming. Keep experimenting — and don’t give up on a smooth experience!

---

Let me know how it goes, and happy watching!