HP Laptop Pavilion g6 - wifi connection dropping out

[Pragmata]

I've had an HP Laptop Pavilion g6 for around a year, operating on Windows 8.1

I'm repreatedly (and increasingly) losing wifi connection to router - all other devices using the same wifi connection (desktop pc, nexus phone, samsung phone) all retain connection and internet access but the Pavilion keeps dropping off.

Other related posts on this forum have suggested the issue may be an outdated driver - how do I check that?

[MechPilot]

Hello @Pragmata,

Welcome to the HP Forums, I hope you enjoy your experience! To help you get the most out of the HP Forums I would like to direct your attention to the HP Forums Guide First Time Here? Learn How to Post and More.

I understand that your notebook computer is not able to remain on your wireless network, and I would be happy to assist you in this matter! 

To ensure that your notebook remains on your network, I recommend following this document on Troubleshooting Wireless Network and Internet (Windows 😎. This should help run a diagnostic on your system using the Network and Internet Troubleshooter, as well as steps to keep your system on the wireless network.

If the issue persists, I recommend following the steps below, starting with a flush of the DNS:

Step 1. Click the Start button
Step 2. In the search box, type "Command Prompt"
Step 3. Right-click Command Prompt

Step 4. Click Run as administrator
Step 5. At the command prompt, type "ipconfig /release" and press Enter

Step 6. Type in the command "ipconfig /flushdns"

Was this successful? If not, I would like you to  reset the TCP/IP stack. To do this follow the next set of steps I have set out below:

Step 1. Click the Start button
Step 2. In the search box, type "Command Prompt"
Step 3. Right-click Command Prompt

Step 4. Click Run as administrator
Step 5. Type "netsh winsock reset catalog" and hit Enter
Step 6. Type "netsh int ip reset reset.log" and hit Enter
Step 7. Restart your computer

Next, if none of the above works I would like you to try to Install Windows updates in Windows 8. I would recommend you ensure all updates are done.

Next I would like you to try the next set of steps I have set out for you below:

Step 1. Click the Start button
Step 2. In the search box, type "Windows Explorer"

Step 3. Click on Windows Explorer

Step 4. In the Address bar at the top try to stream a video or download Google Chrome

reference: http://h30434.www3.hp.com/t5/Wireless-Internet-Home-Networking/HP-Envy-dv6-receiving-error-messages-...

For further assistance, I will need to know:

The Product and Model Number of your notebook computer.
If you have updated your HP drivers using the HP Support Assistant.

The model and location of your wireless router.
If this is an on-going, or recent issue.

Please re-post with the results of your troubleshooting, and I look forward to your reply!

Regards   

[Pragmata]

Hi, thanks for this

I've worked through the suggested approaches. The result seems to be that the connection remains intact well for the rest of that day but the nstarts dropping out again the following day - i usually 'sleep' the notebook overnight rather than wholly turning it off and on again

The product name is HP Pavilion g6 Notebook PC and the number is C1Y93EA#ABU

I have used the HP Network Check version 7.0.1.3 which, in dealing with the drop-outs, reset adapters “Ralink PCle FE Family Controller Adapter” and “Ralink RT5390R 802.11bgn Wi-Fi Adapter”

The Router is a Virgin Media SuperHub 2 VMDG485. I’m not sure what you mean by where is it located – do you mean physical distance from the notebook?

And yes, it’s an ongoing issue. It started around three months ago.

Cheers v much

Pragmata

[MechPilot · Accepted solution]

Hello again Pragmata,

It is good to hear from you again!

Since the issue continues after you power down the notebook, I also recommend following the steps below to correct this issue:

1. Open DEVICE MANAGER  

2. Open up NETWORK ADAPTERS  

3. Right click on the WiFi Adapter for the pc and left click on PROPERTIES  

4. Click on POWER MANAGEMENT at the top.  

5. Remove the check mark beside : ALLOW THE COMPUTER TO TURN OFF THIS DEVICE TO SAVE POWER  

6. Click OK  

7. Close DEVICE MANAGER and test.    

NOTE:  It may also be checked under the FAMILY CONTROLLER (eg. Realtek PCIe GBE Family Controller which would be listed under the WiFi Card). If so, you could remove the check mark beside ALLOW THE COMPUTER TO TURN OFF THIS DEVICE TO SAVE POWER.

Please re-post with the results of your troubleshooting, and I look forward to your reply!

Regards 🙂

[Pragmata]

Hallo again - long time no speak!

I'm afraid the problem with the network adapter has started again - and with much more intensity.  For the last few days the wifi connection has been lost pretty much every half an hour. I've tried following the advice given last year and also checked the adapter drivers are up to date but no improvement. 

Any new suggestions?

Many thanks

[MechPilot]

Hi again Pragmata,

It is good to hear back from you!

Since the wireless connection continues to drop, I recommend returning your system back to a previous restore point before the issue occured. This can be done by following the steps in this document on Using Microsoft System Restore (Windows 😎.

Should the problem continue, I suggest performing a backup and recovery of your operating system. This can be done by following the steps in this resource on Backing Up Your Files (Windows 😎, as well as Performing an HP system recovery (Windows 😎. This should return your system back to factory defaults.

If the issue persists, please call our technical support at 800-474-6836. If you live outside the US/Canada Region, please click the link below to get the support number for your region.

http://www8.hp.com/us/en/contact-hp/ww-phone-assist.html

I hope this helps!

Regards 🙂

[Andy5-_]

I have tried the power option and no succes, i have tried the command prompt flush dns and now i have no wireless at all.

can you help? i am on another pc now.

my laptop that i am having trouble with is a HP pavillion

[LajjaRohit]

ipconfig/ release throws up an error message stating "No operation can be performed on Local Area Connection while it has its media disconnected"

Unable to connect WIFI and it keeps dropping out.

I use an HP pavillion G6, using A8 Vision + Raden graphics

[MKazi]

@LajjaRohit

Thanks for reaching out to us on HP Support Forums. 🙂 I came across your post and would like to help.

I understand that you have an HP Pavilion g6 laptop and it is facing wifi connectivity issues.  The ipconfig/ release shows up an error message stating "No operation can be performed on Local Area Connection while it has its media disconnected". Also, the connection keeps dropping out. I appreciate the steps you have performed and have certainly done a good job.

I would like to know the following information to assist you better:

• The exact product model no. This link will help you to find the model no: http://hp.care/2bygf7l
• Media state disconnected actually indicates that the wireless card is not detected. So is the wifi light blue/white or orange on your laptop?
• Is the ethernet connection working on the laptop?

Meanwhile, I recommend you to perform the following steps to isolate the issue and arrive at a fix: 

First, we have a step by step guide to walk you through the troubleshooting process here: 
Troubleshooting Your Wireless Network and Internet Connection

A second option, is to try these steps:
Powercycle the network:
1. Shut down your notebook.
2. Unplug the power to your router.
3. Unplug the power to your modem.
4. Wait at least 45 seconds.
5. Plug in the modem, and wait for it to come back online.
6. Plug in the router, and wait for it to come back online.
7. Turn on your notebook, and test your connection.

Disable the Power Off option for the adapter:
1. Open Device Manager. (Win Key+R > type devmgmt.msc > OK)
2. Expand the Network adapters.
3. Right click on the Ethernet/Wireless Adapter and click Properties.
4. Click the Power Management tab.
5. Remove the check mark beside Allow the computer to turn off this device to save power.
6. Click OK.
7. Test.

Reset the TCP/IP settings on your PC:
1. Go to your start screen/menu and type CMD.
2. Right click on the command prompt icon and chose Run as administrator.
3. In the window that opens type "netsh int ip reset resetlog.txt" without quotes, and press enter.
4. Restart your PC and test.

It may also help to reset the winsock catalogue:
1. Go to your start screen/menu and type CMD.
2. Right click on the command prompt icon and chose Run as administrator.
3. In the window that opens type "netsh winsock reset" without quotes, and press enter.
4. Restart your PC and test.

Reinstall the network adapter drivers:
1. Download the drivers from here but do not run them yet.
2. Go to your start screen/menu and type Device Manager.
3. Expand Network adapters.
4. Right click on the wireless adapter and choose Uninstall.
5. Run the downloaded drivers from step 1.
6. Restart your PC and test.

Test an ethernet connection:
Self explanatory. Test if the issue persists on a wired connection to rule out the wireless adapter hardware so troubleshooting can be directed towards the right areas.

Test another connection:
Many people rule out their home network as an issue if another device is working on the same network. Networking is not that simple. Each device interacts differently with your router or modem and it is impossible to rule out settings in that device until the notebook has been tested on another network.

If those three steps do not resolve the issue, try this document published by Microsoft for networking issues: Wired and wireless network problems. You can change the operating system with the dropdown in the upper-right corner of the document.

Hopefully, this helps! Let me know the results. All the best! 🙂

[Bsteezy]

My wife's brand new laptop had the issue of the wife going out. After several HP support calls we returned the laptop for another of the same model only to have the exact same wifi issue again.

What fixed it was to replace the Microsoft driver with the Intel driver. Windows already has the Intel version but is setup to use the Microsoft one by default.

Go to device manager, right-click on the wifi adaptor and click 'update driver'

Then click 'Browse my computer for driver software'

Then click 'Let me pick from a list of available drivers on my computer'

You should see both the Microsoft and Intel drivers in the window. Click the Intel driver and click Next.

Follow the wizard for the rest of the way and reboot after it's done.

There's some other information out there with a fix that is mostly the same but it has you choose a non compatible driver to fix the issue. This didn't work for us but it let us down the right path. So far so good and it's been a couple of days since this fix was applied. Good luck!