• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
HP Recommended
HP Deskjet 5740 Printer series
macOS 10.12 Sierra

Ever since I update to OS Sierra 10.13.2, I can't get my printer and MacBook Pro to connect. I've tried unplugging everything and removing and reinstalling the HP Officejet 5740 software. The message I get is that there is no driver compatable with the latest OS version.

1 REPLY 1
HP Recommended

Hi @Devera,

 

Thank you for joining HP Forums. 

This is a great place to get support, find answers 

 

I understand that after updating the OS you are unable to print.

No worries, I'll be glad to help you, that said, I'll need a few more details to dissect your concern & provide an accurate solution: 

 

Are you able to make a copy?

Have you tried updating the firmware for the printer?

 

If not click here to update the firmware.

 

If the issue persists, follow the below steps.

 

Update macOS to the most recent version.

  1. Open the App Store.

  2. Click Updates in the toolbar at the top of the window.

  3. If an update for macOS is available, click Update, and then follow the on-screen instructions to install the update.

       NOTE:

    For more information about macOS updates, go to Update macOS and apps (in English).

If no update is available.

 

Click here for more troubleshooting steps.

 

Keep me posted, how it goes!

If the information I've provided was helpful.

Give us some reinforcement by clicking the solution and kudos buttons, that'll help us and others see that we've got the answers!

Good Luck.

Raj1788
I am an HP Employee 

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.