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HP Recommended
HP Officejet Pro 8620
Microsoft Windows 10 (64-bit)

Hello.

 

My HP Office Jet printer is having issues while attempting to print wirelessly.  I recently reinstalled the drivers after having issues with the scanner.  Since then, I cannot print or scan unless I reboot my router each time.

 

I installed the drivers in Windows 7 compatibility mode as suggested elsewhere and ensured that the printer is connected to my network by manually entering the network info.  The wireless light is solid blue and the status is Connected with excellent signal strength.  

 

Previously, I couldn't even install the software because my computer wouldn't detect the printer.  Once I rebooted my router, my computer was then able to detect the printer and install the software, at which point, printing and scanning were working properly.

 

However, now I have to reboot my router at least once a day in order to use the printer.  Some days it happens that I have to reboot EVERY time I want to use the printer.

 

Any suggestions would be appreciated.

 

Regards,

Scott.

1 REPLY 1
HP Recommended

@TechEazeScott, Welcome to the HP Support Community! I’m here to help.

 

I see that you have wireless connectivity issues while printing. Let us try the below steps to resolve this issue:

  • Make sure the printer and the PC are connected to the same wireless network. Either 2.4 or 5GHz network.
  • If you have a Dual-band router and both 2.4GHz and 5GHz networks share the same name/SSID, the printer will not be able to connect to the network. In this case, contact your Internet service provider to assign different names to both networks.

Assign a static IP address to the printer

  • Obtain the IP address of the printer – You can touch the “wireless” icon on the printer control panel to obtain the IP address.
  • Type the IP address at the top of your web browser to obtain the printer EWS page on your computer.
  • If you get any security notification, click on show details/advanced and 'proceed to this website'.
  • Go to "Network" tab - General - Select "Network protocols" - Select "Enable IPv4 only" (or similar) - Apply the settings.
  • Go to the “Network” tab – Click on “Wireless (802.11) – Then click on “Network address (IPv4)
  • Click on the radio button which says “Manual IP” and then click “Suggest a manual IP address” to give a manual IP address to your printer.
  • Click on the radio button which says “Manual DNS Server” and under manual preferred type 8.8.8.8 and under manual alternate type 8.8.4.4 (This is Google DNS server address)

Hope this helps! Let me know how it goes. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click on the YES button to reply that the response was helpful and/or to say “Thank You”.

Have a great day! 

KUMAR0307
I am an HP Employee

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.