HP Omen PC Freeze on internet NEW computer

[sueovery]

New computer, just a month old. Got from Best Buy. Omen HP Gaming computer - HP OMEN - 25L Gaming Desktop - Intel Core i7-14700F - 32GB DDR5 Memory - NVIDIA GeForce RTX 4060 Ti - 2TB SSD - Snow White

At first it was that the Bluetooth mouse (my favorite Logi) would just stop working. So I tried another wireless mouse. Same thing. Then the keyboard, then finally I attached the HP mouse and keyboard that came with my computer. STILL freezes!!

It seems to happen mostly on YouTube, Zoom, and in Canva, all web based programs. It's incredibly frustrating because it shuts down in the middle of zoom calls, YouTube lives, YouTube videos, and right in the middle of toggling between internet tabs. PLUS I hate the keyboard and mouse but it does seem to last a little long when I use the HP set that came with the computer, but that is not ideal. 

[Kuroi_Kenshi]

Hi @sueovery, Welcome to the HP Support Community! 

Thanks for reaching out about your query.

That sounds beyond frustrating, like your computer just decides to play freeze tag at the worst possible moments! ❄️😤

Let’s get this sorted so you can go back to smooth scrolling, streaming, and creating without interruptions. Hang in there! 🚀

This issue seems related to wireless connectivity interference, or driver conflicts.

Let's try the following steps to fix it:

Try a Wired Mouse and Keyboard (As a Test)

• If a wired keyboard/mouse works fine, the issue is likely wireless interference or driver related.

Update Bluetooth and USB Drivers

1. Open Device Manager → Expand Bluetooth.
2. Right-click your Bluetooth adapter (e.g., Intel, Realtek) → Update driver → Search automatically for drivers.
3. Do the same for Mice and other pointing devices and Keyboards.
4. Restart your PC.

Check for Wireless Interference

• Use a different USB port (preferably a USB 2.0 port for wireless receivers).
• Turn off nearby Bluetooth devices temporarily to see if there’s interference.

Reset Bluetooth & Network Settings

1. Go to Settings → Bluetooth & devices.
2. Remove all paired Bluetooth devices and re-pair them.
3. In Settings, go to Network & Internet → Advanced network settings → Network reset → Click Reset now.
4. Restart your PC.

Run HP Hardware Diagnostics

1. Turn off your PC.
2. Turn it on and immediately press F2 repeatedly until the HP Hardware Diagnostics menu appears.
3. Run the Bluetooth and USB tests.
4. If any issues appear, follow HP’s recommended fixes.

Check for Windows Updates

1. Open Settings → Windows Update.
2. Click Check for updates and install any available updates.

Hopefully, we can get your PC back to running as smoothly as it should

If the issue persists, let me know the exact error messages (if any) or when it happens most frequently. I’m here to help! 🚀

Hope I was able to make things easier for you! 😊

Take care and have an amazing day! 🚀

If this solved your issue, go ahead and hit "Yes" and mark it as "Accepted Solution"—your feedback keeps us going and helps others too! 👍✨

Best regards,

[sueovery]

Thank you

As mentioned in my post, I am using the mouse and keyboard (plugged in) that came with the computer. I do not like them and the issue still persist. 

I will try the other thing you suggested. 

[sueovery]

Tested everything I could. the error that came up said this

please check the BIOS settings to make sure UEFI network option ROMs are enabled and that UEFI network boot is enabled. 

What does that mean?

Also I see other comments surrounding this issue say to update the BIOS but no one gives clear direction on how to do it. 

my BIOS last revision was on 09/27/2024, long before I bought my computer. 

[sueovery]

Still having issue. It’s narrowed down to having Canva or YouTube opened. Any suggestions