-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
- HP Community
- Notebooks
- Notebook Wireless and Networking
- HP Pavilion 15-p010us wifi driver / Windows Update breaks wi...

Create an account on the HP Community to personalize your profile and ask a question
01-23-2019 04:16 PM
Good evening,
My laptop has a fresh install of Windows 7 Professional 64-bit. I've tried reformatting but the same problem is present.
If I do the automatic search for an install updates after KB2999226 & KB976902 the following happens.
My wifi keeps disconnecting with a red X over the wifi icon in the task bar. Clicking on the wifi button shows that there are no network available until I restart the computer and it auto-connects to my network.
I have rolled back the updates to only include the two listed above and my wifi is working fine. Can someone review my specs and problem and get back to me with suggestions? I have Googled all over to no avail.
CPU-Z Text Report: https://pastebin.com/0WMhzXuW
C:\Windows\system32>driverquery Module Name Display Name Driver Type Link Date ============ ====================== ============= ====================== 1394ohci 1394 OHCI Compliant Ho Kernel 11/20/2010 5:44:56 AM ACPI Microsoft ACPI Driver Kernel 11/20/2010 4:19:16 AM AcpiPmi ACPI Power Meter Drive Kernel 11/20/2010 4:30:42 AM adp94xx adp94xx Kernel 12/5/2008 6:54:42 PM adpahci adpahci Kernel 5/1/2007 1:30:09 PM adpu320 adpu320 Kernel 2/27/2007 7:04:15 PM AFD Ancillary Function Dri Kernel 11/20/2010 4:23:27 AM agp440 Intel AGP Bus Filter Kernel 7/13/2009 7:38:43 PM aliide aliide Kernel 7/13/2009 7:19:47 PM amdide amdide Kernel 7/13/2009 7:19:49 PM AmdK8 AMD K8 Processor Drive Kernel 7/13/2009 7:19:25 PM AmdPPM AMD Processor Driver Kernel 7/13/2009 7:19:25 PM amdsata amdsata Kernel 3/18/2010 8:45:17 PM amdsbs amdsbs Kernel 3/20/2009 2:36:03 PM amdxata amdxata Kernel 3/19/2010 12:18:18 PM AppID AppID Driver Kernel 11/20/2010 5:14:37 AM arc arc Kernel 5/24/2007 5:27:55 PM arcsas arcsas Kernel 1/14/2009 2:27:37 PM AsyncMac RAS Asynchronous Media Kernel 7/13/2009 8:10:13 PM atapi IDE Channel Kernel 7/13/2009 7:19:47 PM b06bdrv Broadcom NetXtreme II Kernel 2/13/2009 5:18:07 PM b57nd60a Broadcom NetXtreme Gig Kernel 4/26/2009 7:14:55 AM Beep Beep Kernel 7/13/2009 8:00:13 PM blbdrive blbdrive Kernel 7/13/2009 7:35:59 PM bowser Browser Support Driver File System 7/13/2009 7:23:50 PM BrFiltLo Brother USB Mass-Stora Kernel 8/6/2006 9:51:06 PM BrFiltUp Brother USB Mass-Stora Kernel 8/6/2006 9:51:02 PM Brserid Brother MFC Serial Por Kernel 8/6/2006 9:51:11 PM BrSerWdm Brother WDM Serial dri Kernel 8/6/2006 9:51:05 PM BrUsbMdm Brother MFC USB Fax On Kernel 8/6/2006 9:51:00 PM BrUsbSer Brother MFC USB Serial Kernel 8/9/2006 8:11:02 AM BTHMODEM Bluetooth Serial Commu Kernel 7/13/2009 8:06:52 PM cdfs CD/DVD File System Rea File System 7/13/2009 7:19:46 PM cdrom CD-ROM Driver Kernel 11/20/2010 4:19:20 AM circlass Consumer IR Devices Kernel 7/13/2009 8:06:34 PM CLFS Common Log (CLFS) Kernel 7/13/2009 7:19:57 PM CmBatt Microsoft AC Adapter D Kernel 7/13/2009 7:31:03 PM cmdide cmdide Kernel 7/13/2009 7:19:48 PM CNG CNG Kernel 11/20/2010 5:08:45 AM Compbatt Microsoft Composite Ba Kernel 7/13/2009 7:31:02 PM CompositeBus Composite Bus Enumerat Kernel 11/20/2010 5:33:17 AM crcdisk Crcdisk Filter Driver Kernel 7/13/2009 8:01:14 PM CSC Offline Files Driver Kernel 11/20/2010 4:27:12 AM DfsC DFS Namespace Client D File System 11/20/2010 4:26:31 AM discache System Attribute Cache Kernel 7/13/2009 7:37:18 PM Disk Disk Driver Kernel 7/13/2009 7:19:57 PM dmvsc dmvsc Kernel 11/20/2010 4:57:43 AM drmkaud Microsoft Trusted Audi Kernel 7/13/2009 8:06:16 PM DXGKrnl LDDM Graphics Subsyste Kernel 11/20/2010 4:50:50 AM ebdrv Broadcom NetXtreme II Kernel 12/31/2008 11:29:28 AM elxstor elxstor Kernel 2/3/2009 5:52:11 PM ErrDev Microsoft Hardware Err Kernel 7/13/2009 7:31:04 PM exfat exFAT File System Driv File System 7/13/2009 7:23:29 PM fastfat FAT12/16/32 File Syste File System 7/13/2009 7:23:28 PM fdc Floppy Disk Controller Kernel 7/13/2009 8:00:54 PM FileInfo File Information FS Mi File System 7/13/2009 7:34:25 PM Filetrace Filetrace File System 7/13/2009 7:25:40 PM flpydisk Floppy Disk Driver Kernel 7/13/2009 8:00:54 PM FltMgr FltMgr File System 11/20/2010 4:19:24 AM FsDepends File System Dependency File System 7/13/2009 7:26:13 PM fvevol Bitlocker Drive Encryp Kernel 11/20/2010 4:24:06 AM gagp30kx Microsoft Generic AGPv Kernel 7/13/2009 7:38:43 PM hcw85cir Hauppauge Consumer Inf Kernel 5/11/2009 4:26:00 AM HdAudAddServ Microsoft 1.1 UAA Func Kernel 11/20/2010 5:44:23 AM HDAudBus Microsoft UAA Bus Driv Kernel 11/20/2010 5:43:42 AM HidBatt HID UPS Battery Driver Kernel 7/13/2009 7:31:06 PM HidBth Microsoft Bluetooth HI Kernel 7/13/2009 8:06:52 PM HidIr Microsoft Infrared HID Kernel 7/13/2009 8:06:23 PM HidUsb Microsoft HID Class Dr Kernel 11/20/2010 5:43:49 AM HpSAMD HpSAMD Kernel 4/20/2010 2:32:18 PM HTTP HTTP Kernel 11/20/2010 4:24:30 AM hwpolicy Hardware Policy Driver Kernel 11/20/2010 4:18:54 AM i8042prt i8042 Keyboard and PS/ Kernel 7/13/2009 7:19:57 PM iaStorV iaStorV Kernel 6/10/2010 8:46:19 PM iirsp iirsp Kernel 12/13/2005 4:47:54 PM intelide intelide Kernel 7/13/2009 7:19:48 PM intelppm Intel Processor Driver Kernel 7/13/2009 7:19:25 PM IpFilterDriv IP Traffic Filter Driv Kernel 11/20/2010 5:52:19 AM IPMIDRV IPMIDRV Kernel 11/20/2010 5:04:53 AM IPNAT IP Network Address Tra Kernel 7/13/2009 8:10:03 PM IRENUM IR Bus Enumerator Kernel 7/13/2009 8:08:59 PM isapnp isapnp Kernel 7/13/2009 7:31:08 PM iScsiPrt iScsiPort Driver Kernel 11/20/2010 5:35:14 AM kbdclass Keyboard Class Driver Kernel 7/13/2009 7:19:50 PM kbdhid Keyboard HID Driver Kernel 11/20/2010 5:33:25 AM KSecDD KSecDD Kernel 11/20/2010 4:21:15 AM KSecPkg KSecPkg Kernel 11/20/2010 5:10:34 AM ksthunk Kernel Streaming Thunk Kernel 7/13/2009 8:00:19 PM lltdio Link-Layer Topology Di Kernel 7/13/2009 8:08:50 PM LSI_FC LSI_FC Kernel 12/9/2008 5:46:09 PM LSI_SAS LSI_SAS Kernel 5/18/2009 8:20:23 PM LSI_SAS2 LSI_SAS2 Kernel 5/18/2009 8:31:48 PM LSI_SCSI LSI_SCSI Kernel 4/16/2009 6:13:50 PM luafv UAC File Virtualizatio File System 7/13/2009 7:26:13 PM megasas megasas Kernel 5/18/2009 9:09:46 PM MegaSR MegaSR Kernel 5/18/2009 9:25:54 PM Modem Modem Kernel 7/13/2009 8:10:48 PM monitor Microsoft Monitor Clas Kernel 7/13/2009 7:38:52 PM mouclass Mouse Class Driver Kernel 7/13/2009 7:19:50 PM mouhid Mouse HID Driver Kernel 7/13/2009 8:00:20 PM mountmgr Mount Point Manager Kernel 11/20/2010 4:19:21 AM mpio mpio Kernel 11/20/2010 5:35:38 AM mpsdrv Windows Firewall Autho Kernel 7/13/2009 8:08:25 PM MRxDAV WebDav Client Redirect File System 11/20/2010 4:26:42 AM mrxsmb SMB MiniRedirector Wra File System 11/20/2010 4:27:41 AM mrxsmb10 SMB 1.x MiniRedirector File System 11/20/2010 4:26:53 AM mrxsmb20 SMB 2.0 MiniRedirector File System 11/20/2010 4:26:47 AM msahci msahci Kernel 11/20/2010 5:33:58 AM msdsm msdsm Kernel 11/20/2010 5:35:34 AM Msfs Msfs File System 7/13/2009 7:19:47 PM mshidkmdf Pass-through HID to KM Kernel 7/13/2009 8:06:24 PM msisadrv msisadrv Kernel 7/13/2009 7:19:26 PM MSKSSRV Microsoft Streaming Se Kernel 7/13/2009 8:00:18 PM MSPCLOCK Microsoft Streaming Cl Kernel 7/13/2009 8:00:17 PM MSPQM Microsoft Streaming Qu Kernel 7/13/2009 8:00:17 PM MsRPC MsRPC Kernel 11/20/2010 4:21:56 AM mssmbios Microsoft System Manag Kernel 7/13/2009 7:31:10 PM MSTEE Microsoft Streaming Te Kernel 7/13/2009 8:00:17 PM MTConfig Microsoft Input Config Kernel 7/13/2009 8:02:08 PM Mup Mup File System 7/13/2009 7:23:45 PM NativeWifiP NativeWiFi Filter Kernel 7/13/2009 8:07:23 PM NDIS NDIS System Driver Kernel 11/20/2010 4:23:30 AM NdisCap NDIS Capture LightWeig Kernel 7/13/2009 8:08:12 PM NdisTapi Remote Access NDIS TAP Kernel 7/13/2009 8:10:00 PM Ndisuio NDIS Usermode I/O Prot Kernel 11/20/2010 5:50:08 AM NdisWan Remote Access NDIS WAN Kernel 11/20/2010 5:52:32 AM NDProxy NDIS Proxy Kernel 11/20/2010 5:52:20 AM NetBIOS NetBIOS Interface File System 7/13/2009 8:09:26 PM NetBT NetBT Kernel 11/20/2010 4:23:18 AM nfrd960 nfrd960 Kernel 6/6/2006 5:11:48 PM Npfs Npfs File System 7/13/2009 7:19:48 PM nsiproxy NSI proxy service driv Kernel 7/13/2009 7:21:02 PM Ntfs Ntfs File System 11/20/2010 4:20:57 AM Null Null Kernel 7/13/2009 7:19:37 PM nvraid nvraid Kernel 3/19/2010 4:59:20 PM nvstor nvstor Kernel 3/19/2010 4:45:11 PM nv_agp NVIDIA nForce AGP Bus Kernel 7/13/2009 7:38:44 PM ohci1394 1394 OHCI Compliant Ho Kernel 7/13/2009 8:06:45 PM Parport Parallel port driver Kernel 7/13/2009 8:00:40 PM partmgr Partition Manager Kernel 11/20/2010 4:20:00 AM pci PCI Bus Driver Kernel 11/20/2010 4:19:11 AM pciide pciide Kernel 7/13/2009 7:19:49 PM pcmcia pcmcia Kernel 7/13/2009 7:31:10 PM pcw Performance Counters f Kernel 7/13/2009 7:19:27 PM PEAUTH PEAUTH Kernel 7/13/2009 9:01:19 PM PptpMiniport WAN Miniport (PPTP) Kernel 11/20/2010 5:52:31 AM Processor Processor Driver Kernel 7/13/2009 7:19:25 PM Psched QoS Packet Scheduler Kernel 11/20/2010 5:52:18 AM ql2300 ql2300 Kernel 1/22/2009 6:05:06 PM ql40xx ql40xx Kernel 5/18/2009 9:18:11 PM QWAVEdrv QWAVE driver Kernel 7/13/2009 8:09:48 PM RasAcd Remote Access Auto Con Kernel 7/13/2009 8:10:09 PM RasAgileVpn WAN Miniport (IKEv2) Kernel 7/13/2009 8:10:24 PM Rasl2tp WAN Miniport (L2TP) Kernel 11/20/2010 5:52:34 AM RasPppoe Remote Access PPPOE Dr Kernel 7/13/2009 8:10:17 PM RasSstp WAN Miniport (SSTP) Kernel 7/13/2009 8:10:25 PM rdbss Redirected Buffering S File System 11/20/2010 4:27:51 AM rdpbus Remote Desktop Device Kernel 7/13/2009 8:17:46 PM RDPCDD RDPCDD Kernel 7/13/2009 8:16:34 PM RDPDR Terminal Server Device Kernel 11/20/2010 6:06:41 AM RDPENCDD RDP Encoder Mirror Dri Kernel 7/13/2009 8:16:34 PM RDPREFMP Reflector Display Driv Kernel 7/13/2009 8:16:35 PM RDPWD RDP Winstation Driver Kernel 11/20/2010 6:04:37 AM rdyboost ReadyBoost Kernel 11/20/2010 4:43:10 AM rspndr Link-Layer Topology Di Kernel 7/13/2009 8:08:50 PM RTL8167 Realtek 8167 NT Driver Kernel 4/9/2013 11:00:34 PM RTWlanE Realtek Wireless LAN 8 Kernel 4/11/2014 1:45:46 AM s3cap s3cap Kernel 11/20/2010 4:57:33 AM sbp2port sbp2port Kernel 11/20/2010 4:19:21 AM scfilter Smart card PnP Class F Kernel 11/20/2010 5:09:59 AM secdrv Security Driver Kernel 9/13/2006 9:18:38 AM Serenum Serenum Filter Driver Kernel 7/13/2009 8:00:33 PM Serial Serial Kernel 7/13/2009 8:00:40 PM sermouse Serial Mouse Driver Kernel 7/13/2009 8:00:20 PM sffdisk SFF Storage Class Driv Kernel 7/13/2009 8:01:01 PM sffp_mmc SFF Storage Protocol D Kernel 7/13/2009 8:01:03 PM sffp_sd SFF Storage Protocol D Kernel 11/20/2010 5:34:00 AM sfloppy High-Capacity Floppy D Kernel 7/13/2009 8:01:02 PM SiSRaid2 SiSRaid2 Kernel 9/24/2008 2:28:20 PM SiSRaid4 SiSRaid4 Kernel 10/1/2008 5:56:04 PM Smb Message-oriented TCP/I Kernel 7/13/2009 8:09:09 PM spldr Security Processor Loa Kernel 5/11/2009 12:56:27 PM srv Server SMB 1.xxx Drive File System 11/20/2010 4:28:05 AM srv2 Server SMB 2.xxx Drive File System 11/20/2010 4:27:43 AM srvnet srvnet File System 11/20/2010 4:27:20 AM stexstor stexstor Kernel 2/17/2009 6:03:36 PM storflt Disk Virtual Machine B Kernel 11/20/2010 4:57:30 AM storvsc storvsc Kernel 11/20/2010 4:57:32 AM swenum Software Bus Driver Kernel 7/13/2009 8:00:18 PM Tcpip TCP/IP Protocol Driver Kernel 11/20/2010 4:25:52 AM TCPIP6 Microsoft IPv6 Protoco Kernel 11/20/2010 4:25:52 AM tcpipreg TCP/IP Registry Compat Kernel 11/20/2010 5:51:48 AM TDPIPE TDPIPE Kernel 7/13/2009 8:16:32 PM TDTCP TDTCP Kernel 7/13/2009 8:16:32 PM tdx NetIO Legacy TDI Suppo Kernel 11/20/2010 4:21:54 AM TermDD Terminal Device Driver Kernel 11/20/2010 6:03:40 AM tssecsrv Remote Desktop Service Kernel 11/20/2010 6:04:09 AM TsUsbFlt TsUsbFlt Kernel 11/20/2010 6:07:04 AM TsUsbGD Remote Desktop Generic Kernel 11/20/2010 6:07:04 AM tunnel Microsoft Tunnel Minip Kernel 11/20/2010 5:51:50 AM uagp35 Microsoft AGPv3.5 Filt Kernel 7/13/2009 7:38:43 PM udfs udfs File System 11/20/2010 4:26:11 AM uliagpkx Uli AGP Bus Filter Kernel 7/13/2009 7:38:48 PM umbus UMBus Enumerator Drive Kernel 11/20/2010 5:44:37 AM UmPass Microsoft UMPass Drive Kernel 7/13/2009 8:06:52 PM usbccgp Microsoft USB Generic Kernel 11/20/2010 5:44:03 AM usbcir eHome Infrared Receive Kernel 7/13/2009 8:06:36 PM usbehci Microsoft USB 2.0 Enha Kernel 11/20/2010 5:43:54 AM usbhub Microsoft USB Standard Kernel 11/20/2010 5:44:30 AM usbohci Microsoft USB Open Hos Kernel 7/13/2009 8:06:30 PM usbprint Microsoft USB PRINTER Kernel 7/13/2009 8:38:18 PM USBSTOR USB Mass Storage Drive Kernel 11/20/2010 5:44:05 AM usbuhci Microsoft USB Universa Kernel 7/13/2009 8:06:27 PM usbvideo USB Video Device (WDM) Kernel 11/20/2010 5:44:34 AM vdrvroot Microsoft Virtual Driv Kernel 7/13/2009 8:01:31 PM vga vga Kernel 7/13/2009 7:38:47 PM VgaSave VgaSave Kernel 7/13/2009 7:38:47 PM vhdmp vhdmp Kernel 11/20/2010 5:35:36 AM viaide viaide Kernel 7/13/2009 7:19:50 PM vmbus vmbus Kernel 11/20/2010 4:57:29 AM VMBusHID VMBusHID Kernel 11/20/2010 4:57:13 AM volmgr Volume Manager Driver Kernel 11/20/2010 4:19:28 AM volmgrx Dynamic Volume Manager Kernel 11/20/2010 4:20:43 AM volsnap Storage volumes Kernel 11/20/2010 4:20:08 AM vsmraid vsmraid Kernel 1/30/2009 8:18:57 PM vwifibus Virtual WiFi Bus Drive Kernel 7/13/2009 8:07:21 PM vwififlt Virtual WiFi Filter Dr Kernel 7/13/2009 8:07:22 PM WacomPen Wacom Serial Pen HID D Kernel 7/13/2009 8:02:07 PM WANARP Remote Access IP ARP D Kernel 11/20/2010 5:52:36 AM Wanarpv6 Remote Access IPv6 ARP Kernel 11/20/2010 5:52:36 AM Wd Microsoft Watchdog Tim Kernel 7/13/2009 7:19:55 PM Wdf01000 Kernel Mode Driver Fra Kernel 7/13/2009 7:22:07 PM WfpLwf WFP Lightweight Filter Kernel 7/13/2009 8:09:26 PM WIMMount WIMMount File System 7/13/2009 7:29:31 PM WmiAcpi Microsoft Windows Mana Kernel 7/13/2009 7:31:02 PM ws2ifsl Winsock IFS Driver Kernel 7/13/2009 8:10:33 PM WudfPf User Mode Driver Frame Kernel 11/20/2010 5:42:44 AM WUDFRd WUDFRd Kernel 11/20/2010 5:43:32 AM
01-23-2019 05:15 PM
Hi:
The parts list for your notebook indicates that it comes with a Realtek RTL8188EE 802.11bgn Wi-Fi adapter.
I don't even see that model wifi adapter driver listed on your notebook's support page.
This is the latest W7 wifi driver for the Realtek RTL8188EE 802.11bgn Wi-Fi adapter, your notebook has.
Maybe updating the driver will resolve the Windows Update issues causing the wifi to disconnect.
2023.66.330.2018 Jun 26, 2018
01-24-2019 04:52 AM
Thanks for the reply.
I've tried that driver before but had issues but I will give it another shot. I updated the driver last night and started the 185 important windows updates.
I will let you know how it worked today after work.
01-24-2019 08:34 PM - edited 01-24-2019 08:40 PM
Good evening,
I've finished with all available Windows updates and even installed the optional updates besides the rollout previews.
The problem is back... Now instead of the Network connections not showing in the list it shows my conection as limited connectivity until I click the troubleshooter... It resets my network adapter and gets me back online until it shuts back off again.
EDIT: I take that back... If I click on the wireliss network icon in the taskbar it shows my network connection with no internet limited connectivity... If I click disconnect on that network it disappears and then shows no networks available.
I've already adjusted the setting to not allow Windows to power off the wifi adapter.
Any ideas?
Thanks
Here is the result from the network troubleshooter once it resets my adapter.
Windows Network Diagnostics Publisher details Issues found A network cable is not properly plugged in or may be brokenA network cable is not properly plugged in or may be broken Detected Detected Plug an Ethernet cable into this computer Not run Problem with wireless adapter or access pointProblem with wireless adapter or access point Fixed Fixed Reset the wireless adapter Completed Investigate router or access point issues Not run Refer to Windows Help and Support for more information about wireless connectivity problems Not run Issues found Detection details 6 A network cable is not properly plugged in or may be broken Detected Detected Plug an Ethernet cable into this computer Not run An Ethernet cable looks like a telephone cable but with larger connectors on the ends. Plug this cable into the opening on the back or side of the computer. Make sure the other end of the cable is plugged into the router. If that does not help, try using a different cable. 6 Problem with wireless adapter or access point Fixed Fixed Reset the wireless adapter Completed InformationalNetwork Diagnostics Log File Name: C80756DB-D713-4390-A94F-9A5D40B830FA.Repair.1.etl Investigate router or access point issues Not run If you're connected to a hotspot or domain network, contact the network administrator. Otherwise: 1. Unplug or turn off the device. 2. After all the lights on the device are off, wait at least 10 seconds. 3. Turn the device back on or plug it back into the power outlet. To restart a router or access point that has a built-in battery, press and quickly release the Reset button. Refer to Windows Help and Support for more information about wireless connectivity problems Not run Windows cannot resolve your wireless connectivity issue. Detection details Expand InformationalDiagnostics Information (Network Adapter) Details about network adapter diagnosis: Network adapter Local Area Connection driver information: Description . . . . . . . . . . : Realtek PCIe FE Family Controller Manufacturer . . . . . . . . . : Realtek Provider . . . . . . . . . . . : Realtek Version . . . . . . . . . . . : 7.72.410.2013 Inf File Name . . . . . . . . . : C:\Windows\INF\oem2.inf Inf File Date . . . . . . . . . : Tuesday, May 14, 2013 8:00:40 PM Section Name . . . . . . . . . : RTL8105.ndi Hardware ID . . . . . . . . . . : pci\ven_10ec&dev_8136&rev_07 Instance Status Flags . . . . . : 0x180200a Device Manager Status Code . . : 0 IfType . . . . . . . . . . . . : 6 Physical Media Type . . . . . . : 14 InformationalDiagnostics Information (Network Adapter) Details about network adapter diagnosis: Network adapter Wireless Network Connection 2 driver information: Description . . . . . . . . . . : Realtek RTL8188EE 802.11 bgn Wi-Fi Adapter Manufacturer . . . . . . . . . : Realtek Semiconductor Corp. Provider . . . . . . . . . . . : Realtek Semiconductor Corp. Version . . . . . . . . . . . : 2012.13.402.2014 Inf File Name . . . . . . . . . : C:\Windows\INF\oem3.inf Inf File Date . . . . . . . . . : Friday, April 11, 2014 5:52:14 PM Section Name . . . . . . . . . : HP8188ee.ndi Hardware ID . . . . . . . . . . : pci\ven_10ec&dev_8179&subsys_197d103c Instance Status Flags . . . . . : 0x180200a Device Manager Status Code . . : 0 IfType . . . . . . . . . . . . : 71 Physical Media Type . . . . . . : 9 InformationalDiagnostics Information (Wireless Connectivity) Details about wireless connectivity diagnosis: Information for connection being diagnosed Interface GUID: 606f97a5-7728-4331-98ae-ac50bd03b4a6 Interface name: Realtek RTL8188EE 802.11 bgn Wi-Fi Adapter Interface type: Native WiFi Connection incident diagnosed Auto Configuration ID: 2 Connection ID: 2 Connection status summary Connection started at: 2019-01-24 22:35:01-135 Profile match: Success Pre-Association: Success Association: Fail Security and Authentication: Not started List of visible access point(s): 0 item(s) total, 0 item(s) displayed Connection History Information for Auto Configuration ID 2 List of visible networks: 0 item(s) total, 0 item(s) displayed List of preferred networks: 1 item(s) Profile: Kendig-WiFi-2.4 SSID: Kendig-WiFi-2.4 SSID length: 15 Connection mode: Infra Security: Yes Set by group policy: No Connect even if network is not broadcasting: No Connectable: No Reason: 0x00028002 Information for Connection ID 2 Connection started at: 2019-01-24 22:35:01-135 Auto Configuration ID: 2 Profile: Kendig-WiFi-2.4 SSID: Kendig-WiFi-2.4 SSID length: 15 Connection mode: Infra Security: Yes Pre-Association and Association Connectivity settings provided by hardware manufacturer (IHV): No Security settings provided by hardware manufacturer (IHV): No Profile matches network requirements: Success Pre-association status: Success Association status: Fail 0x00038002 Association reason code: 0x00000002 Information for Auto Configuration ID 1 List of visible networks: 1 item(s) total, 1 item(s) displayed BSS Type PHY Security Signal(RSSI) Compatible SSID ------------------------------------------------------------------------------ Infra <unknown> Yes 100 Yes Kendig-WiFi-2.4 List of preferred networks: 1 item(s) Profile: Kendig-WiFi-2.4 SSID: Kendig-WiFi-2.4 SSID length: 15 Connection mode: Infra Security: Yes Set by group policy: No Connect even if network is not broadcasting: No Connectable: Yes Information for Connection ID 1 Connection started at: 2019-01-24 22:30:06-246 Auto Configuration ID: 1 Profile: Kendig-WiFi-2.4 SSID: Kendig-WiFi-2.4 SSID length: 15 Connection mode: Infra Security: Yes Pre-Association and Association Connectivity settings provided by hardware manufacturer (IHV): No Security settings provided by hardware manufacturer (IHV): No Profile matches network requirements: Success Pre-association status: Success Association status: Success Last AP: cc-40-d0-15-76-ea Security and Authentication Configured security type: WPA2-PSK Configured encryption type: CCMP(AES) 802.1X protocol: No Key exchange initiated: Yes Unicast key received: Yes Multicast key received: Yes Number of security packets received: 0 Number of security packets sent: 0 Security attempt status: Success Connectivity Packet statistics Ndis Rx: 41 Ndis Tx: 98 Unicast decrypt success: 971 Multicast decrypt success: 0 Unicast decrypt failure: 0 Multicast decrypt failure: 0 Rx success: 2344 Rx failure: 0 Tx success: 932 Tx failure: 0 Tx retry: 0 Tx multiple retry: 0 Tx max lifetime exceeded: 0 Tx ACK failure: 0 Roaming history: 1 item(s) Times: 2019-01-24 22:34:54-831 Roamed from BSSID: cc-40-d0-15-76-ea Reason: 0x00000008 Disconnected from BSSID: 00-00-00-00-00-00 Reason: 0x00000205 InformationalDiagnostics Information (Wireless Network Adapter) Details about wireless network adapter diagnosis: For complete information about this session see the wireless connectivity information event. Helper Class: Native WiFi MSM Initialize status: Success Information for connection being diagnosed Interface GUID: 606f97a5-7728-4331-98ae-ac50bd03b4a6 Interface name: Realtek RTL8188EE 802.11 bgn Wi-Fi Adapter Interface type: Native WiFi Profile: Discovery connection SSID: (Unnamed Network) SSID length: 0 Connection mode: <unknown> Security: No Connect even if network is not broadcasting: No Result of diagnosis: No problem found InformationalNetwork Diagnostics Log File Name: C80756DB-D713-4390-A94F-9A5D40B830FA.Diagnose.0.etl InformationalOther Networking Configuration and Logs File Name: NetworkConfiguration.cab Collection information Computer Name: MATT-LAPTOP-PC Windows Version: 6.1 Architecture: amd64 Time: Thursday, January 24, 2019 10:35:10 PM Publisher details Expand Windows Network Diagnostics Detects problems with network connectivity. Package Version: 1.0 Publisher: Microsoft Windows
01-25-2019 07:00 AM
Hi:
Sorry to read that the driver update didn't help.
A this point I don't have any other software suggestions for you to try.
You may want to consider replacing the Realtek wifi card with a different model, and see if that resolves the issue.
The problem is that it is not super easy to get to where the wifi card is located.
Below is the link to the service manual for your notebook.
The wifi card R & R procedure can be found in chapter 6.
http://h10032.www1.hp.com/ctg/Manual/c04402649
If this is something you would feel comfortable doing after reading the manual, there is another thing you need to check out before replacing the card.
You need to know if there are one or two antenna cables connected to the RTL8188EE card in there now.
With only one antenna cable, you can replace the wifi card with the RTL8723 card listed in the service manual.
I don't know why the Broadcom 43142 card wouldn't work in your model, but the manual says it is for Intel models only.
But if it has two antenna cables, you can get the better Broadcom dual band AC wifi card listed in the manual.
01-25-2019 03:43 PM
Thanks for the reply.
I believe you are wrong in suggesting a hardware issue. The wifi works fine until I install the 175+ important Windows Updates and then it starts failing again. This is an issue with a Windows Update, not the hardware.