Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
Locked

‎01-23-2019 04:16 PM

HP Recommended
Product: Pavilion 15-p010us
Operating System: Microsoft Windows 7 (64-bit)

Good evening,

 

My laptop has a fresh install of Windows 7 Professional 64-bit.  I've tried reformatting but the same problem is present.

 

If I do the automatic search for an install updates after KB2999226 & KB976902 the following happens.

 

My wifi keeps disconnecting with a red X over the wifi icon in the task bar.  Clicking on the wifi button shows that there are no network available until I restart the computer and it auto-connects to my network.

 

I have rolled back the updates to only include the two listed above and my wifi is working fine.  Can someone review my specs and problem and get back to me with suggestions?  I have Googled all over to no avail.

 

CPU-Z  Text Report:  https://pastebin.com/0WMhzXuW

 

C:\Windows\system32>driverquery

Module Name  Display Name           Driver Type   Link Date
============ ====================== ============= ======================
1394ohci     1394 OHCI Compliant Ho Kernel        11/20/2010 5:44:56 AM
ACPI         Microsoft ACPI Driver  Kernel        11/20/2010 4:19:16 AM
AcpiPmi      ACPI Power Meter Drive Kernel        11/20/2010 4:30:42 AM
adp94xx      adp94xx                Kernel        12/5/2008 6:54:42 PM
adpahci      adpahci                Kernel        5/1/2007 1:30:09 PM
adpu320      adpu320                Kernel        2/27/2007 7:04:15 PM
AFD          Ancillary Function Dri Kernel        11/20/2010 4:23:27 AM
agp440       Intel AGP Bus Filter   Kernel        7/13/2009 7:38:43 PM
aliide       aliide                 Kernel        7/13/2009 7:19:47 PM
amdide       amdide                 Kernel        7/13/2009 7:19:49 PM
AmdK8        AMD K8 Processor Drive Kernel        7/13/2009 7:19:25 PM
AmdPPM       AMD Processor Driver   Kernel        7/13/2009 7:19:25 PM
amdsata      amdsata                Kernel        3/18/2010 8:45:17 PM
amdsbs       amdsbs                 Kernel        3/20/2009 2:36:03 PM
amdxata      amdxata                Kernel        3/19/2010 12:18:18 PM
AppID        AppID Driver           Kernel        11/20/2010 5:14:37 AM
arc          arc                    Kernel        5/24/2007 5:27:55 PM
arcsas       arcsas                 Kernel        1/14/2009 2:27:37 PM
AsyncMac     RAS Asynchronous Media Kernel        7/13/2009 8:10:13 PM
atapi        IDE Channel            Kernel        7/13/2009 7:19:47 PM
b06bdrv      Broadcom NetXtreme II  Kernel        2/13/2009 5:18:07 PM
b57nd60a     Broadcom NetXtreme Gig Kernel        4/26/2009 7:14:55 AM
Beep         Beep                   Kernel        7/13/2009 8:00:13 PM
blbdrive     blbdrive               Kernel        7/13/2009 7:35:59 PM
bowser       Browser Support Driver File System   7/13/2009 7:23:50 PM
BrFiltLo     Brother USB Mass-Stora Kernel        8/6/2006 9:51:06 PM
BrFiltUp     Brother USB Mass-Stora Kernel        8/6/2006 9:51:02 PM
Brserid      Brother MFC Serial Por Kernel        8/6/2006 9:51:11 PM
BrSerWdm     Brother WDM Serial dri Kernel        8/6/2006 9:51:05 PM
BrUsbMdm     Brother MFC USB Fax On Kernel        8/6/2006 9:51:00 PM
BrUsbSer     Brother MFC USB Serial Kernel        8/9/2006 8:11:02 AM
BTHMODEM     Bluetooth Serial Commu Kernel        7/13/2009 8:06:52 PM
cdfs         CD/DVD File System Rea File System   7/13/2009 7:19:46 PM
cdrom        CD-ROM Driver          Kernel        11/20/2010 4:19:20 AM
circlass     Consumer IR Devices    Kernel        7/13/2009 8:06:34 PM
CLFS         Common Log (CLFS)      Kernel        7/13/2009 7:19:57 PM
CmBatt       Microsoft AC Adapter D Kernel        7/13/2009 7:31:03 PM
cmdide       cmdide                 Kernel        7/13/2009 7:19:48 PM
CNG          CNG                    Kernel        11/20/2010 5:08:45 AM
Compbatt     Microsoft Composite Ba Kernel        7/13/2009 7:31:02 PM
CompositeBus Composite Bus Enumerat Kernel        11/20/2010 5:33:17 AM
crcdisk      Crcdisk Filter Driver  Kernel        7/13/2009 8:01:14 PM
CSC          Offline Files Driver   Kernel        11/20/2010 4:27:12 AM
DfsC         DFS Namespace Client D File System   11/20/2010 4:26:31 AM
discache     System Attribute Cache Kernel        7/13/2009 7:37:18 PM
Disk         Disk Driver            Kernel        7/13/2009 7:19:57 PM
dmvsc        dmvsc                  Kernel        11/20/2010 4:57:43 AM
drmkaud      Microsoft Trusted Audi Kernel        7/13/2009 8:06:16 PM
DXGKrnl      LDDM Graphics Subsyste Kernel        11/20/2010 4:50:50 AM
ebdrv        Broadcom NetXtreme II  Kernel        12/31/2008 11:29:28 AM
elxstor      elxstor                Kernel        2/3/2009 5:52:11 PM
ErrDev       Microsoft Hardware Err Kernel        7/13/2009 7:31:04 PM
exfat        exFAT File System Driv File System   7/13/2009 7:23:29 PM
fastfat      FAT12/16/32 File Syste File System   7/13/2009 7:23:28 PM
fdc          Floppy Disk Controller Kernel        7/13/2009 8:00:54 PM
FileInfo     File Information FS Mi File System   7/13/2009 7:34:25 PM
Filetrace    Filetrace              File System   7/13/2009 7:25:40 PM
flpydisk     Floppy Disk Driver     Kernel        7/13/2009 8:00:54 PM
FltMgr       FltMgr                 File System   11/20/2010 4:19:24 AM
FsDepends    File System Dependency File System   7/13/2009 7:26:13 PM
fvevol       Bitlocker Drive Encryp Kernel        11/20/2010 4:24:06 AM
gagp30kx     Microsoft Generic AGPv Kernel        7/13/2009 7:38:43 PM
hcw85cir     Hauppauge Consumer Inf Kernel        5/11/2009 4:26:00 AM
HdAudAddServ Microsoft 1.1 UAA Func Kernel        11/20/2010 5:44:23 AM
HDAudBus     Microsoft UAA Bus Driv Kernel        11/20/2010 5:43:42 AM
HidBatt      HID UPS Battery Driver Kernel        7/13/2009 7:31:06 PM
HidBth       Microsoft Bluetooth HI Kernel        7/13/2009 8:06:52 PM
HidIr        Microsoft Infrared HID Kernel        7/13/2009 8:06:23 PM
HidUsb       Microsoft HID Class Dr Kernel        11/20/2010 5:43:49 AM
HpSAMD       HpSAMD                 Kernel        4/20/2010 2:32:18 PM
HTTP         HTTP                   Kernel        11/20/2010 4:24:30 AM
hwpolicy     Hardware Policy Driver Kernel        11/20/2010 4:18:54 AM
i8042prt     i8042 Keyboard and PS/ Kernel        7/13/2009 7:19:57 PM
iaStorV      iaStorV                Kernel        6/10/2010 8:46:19 PM
iirsp        iirsp                  Kernel        12/13/2005 4:47:54 PM
intelide     intelide               Kernel        7/13/2009 7:19:48 PM
intelppm     Intel Processor Driver Kernel        7/13/2009 7:19:25 PM
IpFilterDriv IP Traffic Filter Driv Kernel        11/20/2010 5:52:19 AM
IPMIDRV      IPMIDRV                Kernel        11/20/2010 5:04:53 AM
IPNAT        IP Network Address Tra Kernel        7/13/2009 8:10:03 PM
IRENUM       IR Bus Enumerator      Kernel        7/13/2009 8:08:59 PM
isapnp       isapnp                 Kernel        7/13/2009 7:31:08 PM
iScsiPrt     iScsiPort Driver       Kernel        11/20/2010 5:35:14 AM
kbdclass     Keyboard Class Driver  Kernel        7/13/2009 7:19:50 PM
kbdhid       Keyboard HID Driver    Kernel        11/20/2010 5:33:25 AM
KSecDD       KSecDD                 Kernel        11/20/2010 4:21:15 AM
KSecPkg      KSecPkg                Kernel        11/20/2010 5:10:34 AM
ksthunk      Kernel Streaming Thunk Kernel        7/13/2009 8:00:19 PM
lltdio       Link-Layer Topology Di Kernel        7/13/2009 8:08:50 PM
LSI_FC       LSI_FC                 Kernel        12/9/2008 5:46:09 PM
LSI_SAS      LSI_SAS                Kernel        5/18/2009 8:20:23 PM
LSI_SAS2     LSI_SAS2               Kernel        5/18/2009 8:31:48 PM
LSI_SCSI     LSI_SCSI               Kernel        4/16/2009 6:13:50 PM
luafv        UAC File Virtualizatio File System   7/13/2009 7:26:13 PM
megasas      megasas                Kernel        5/18/2009 9:09:46 PM
MegaSR       MegaSR                 Kernel        5/18/2009 9:25:54 PM
Modem        Modem                  Kernel        7/13/2009 8:10:48 PM
monitor      Microsoft Monitor Clas Kernel        7/13/2009 7:38:52 PM
mouclass     Mouse Class Driver     Kernel        7/13/2009 7:19:50 PM
mouhid       Mouse HID Driver       Kernel        7/13/2009 8:00:20 PM
mountmgr     Mount Point Manager    Kernel        11/20/2010 4:19:21 AM
mpio         mpio                   Kernel        11/20/2010 5:35:38 AM
mpsdrv       Windows Firewall Autho Kernel        7/13/2009 8:08:25 PM
MRxDAV       WebDav Client Redirect File System   11/20/2010 4:26:42 AM
mrxsmb       SMB MiniRedirector Wra File System   11/20/2010 4:27:41 AM
mrxsmb10     SMB 1.x MiniRedirector File System   11/20/2010 4:26:53 AM
mrxsmb20     SMB 2.0 MiniRedirector File System   11/20/2010 4:26:47 AM
msahci       msahci                 Kernel        11/20/2010 5:33:58 AM
msdsm        msdsm                  Kernel        11/20/2010 5:35:34 AM
Msfs         Msfs                   File System   7/13/2009 7:19:47 PM
mshidkmdf    Pass-through HID to KM Kernel        7/13/2009 8:06:24 PM
msisadrv     msisadrv               Kernel        7/13/2009 7:19:26 PM
MSKSSRV      Microsoft Streaming Se Kernel        7/13/2009 8:00:18 PM
MSPCLOCK     Microsoft Streaming Cl Kernel        7/13/2009 8:00:17 PM
MSPQM        Microsoft Streaming Qu Kernel        7/13/2009 8:00:17 PM
MsRPC        MsRPC                  Kernel        11/20/2010 4:21:56 AM
mssmbios     Microsoft System Manag Kernel        7/13/2009 7:31:10 PM
MSTEE        Microsoft Streaming Te Kernel        7/13/2009 8:00:17 PM
MTConfig     Microsoft Input Config Kernel        7/13/2009 8:02:08 PM
Mup          Mup                    File System   7/13/2009 7:23:45 PM
NativeWifiP  NativeWiFi Filter      Kernel        7/13/2009 8:07:23 PM
NDIS         NDIS System Driver     Kernel        11/20/2010 4:23:30 AM
NdisCap      NDIS Capture LightWeig Kernel        7/13/2009 8:08:12 PM
NdisTapi     Remote Access NDIS TAP Kernel        7/13/2009 8:10:00 PM
Ndisuio      NDIS Usermode I/O Prot Kernel        11/20/2010 5:50:08 AM
NdisWan      Remote Access NDIS WAN Kernel        11/20/2010 5:52:32 AM
NDProxy      NDIS Proxy             Kernel        11/20/2010 5:52:20 AM
NetBIOS      NetBIOS Interface      File System   7/13/2009 8:09:26 PM
NetBT        NetBT                  Kernel        11/20/2010 4:23:18 AM
nfrd960      nfrd960                Kernel        6/6/2006 5:11:48 PM
Npfs         Npfs                   File System   7/13/2009 7:19:48 PM
nsiproxy     NSI proxy service driv Kernel        7/13/2009 7:21:02 PM
Ntfs         Ntfs                   File System   11/20/2010 4:20:57 AM
Null         Null                   Kernel        7/13/2009 7:19:37 PM
nvraid       nvraid                 Kernel        3/19/2010 4:59:20 PM
nvstor       nvstor                 Kernel        3/19/2010 4:45:11 PM
nv_agp       NVIDIA nForce AGP Bus  Kernel        7/13/2009 7:38:44 PM
ohci1394     1394 OHCI Compliant Ho Kernel        7/13/2009 8:06:45 PM
Parport      Parallel port driver   Kernel        7/13/2009 8:00:40 PM
partmgr      Partition Manager      Kernel        11/20/2010 4:20:00 AM
pci          PCI Bus Driver         Kernel        11/20/2010 4:19:11 AM
pciide       pciide                 Kernel        7/13/2009 7:19:49 PM
pcmcia       pcmcia                 Kernel        7/13/2009 7:31:10 PM
pcw          Performance Counters f Kernel        7/13/2009 7:19:27 PM
PEAUTH       PEAUTH                 Kernel        7/13/2009 9:01:19 PM
PptpMiniport WAN Miniport (PPTP)    Kernel        11/20/2010 5:52:31 AM
Processor    Processor Driver       Kernel        7/13/2009 7:19:25 PM
Psched       QoS Packet Scheduler   Kernel        11/20/2010 5:52:18 AM
ql2300       ql2300                 Kernel        1/22/2009 6:05:06 PM
ql40xx       ql40xx                 Kernel        5/18/2009 9:18:11 PM
QWAVEdrv     QWAVE driver           Kernel        7/13/2009 8:09:48 PM
RasAcd       Remote Access Auto Con Kernel        7/13/2009 8:10:09 PM
RasAgileVpn  WAN Miniport (IKEv2)   Kernel        7/13/2009 8:10:24 PM
Rasl2tp      WAN Miniport (L2TP)    Kernel        11/20/2010 5:52:34 AM
RasPppoe     Remote Access PPPOE Dr Kernel        7/13/2009 8:10:17 PM
RasSstp      WAN Miniport (SSTP)    Kernel        7/13/2009 8:10:25 PM
rdbss        Redirected Buffering S File System   11/20/2010 4:27:51 AM
rdpbus       Remote Desktop Device  Kernel        7/13/2009 8:17:46 PM
RDPCDD       RDPCDD                 Kernel        7/13/2009 8:16:34 PM
RDPDR        Terminal Server Device Kernel        11/20/2010 6:06:41 AM
RDPENCDD     RDP Encoder Mirror Dri Kernel        7/13/2009 8:16:34 PM
RDPREFMP     Reflector Display Driv Kernel        7/13/2009 8:16:35 PM
RDPWD        RDP Winstation Driver  Kernel        11/20/2010 6:04:37 AM
rdyboost     ReadyBoost             Kernel        11/20/2010 4:43:10 AM
rspndr       Link-Layer Topology Di Kernel        7/13/2009 8:08:50 PM
RTL8167      Realtek 8167 NT Driver Kernel        4/9/2013 11:00:34 PM
RTWlanE      Realtek Wireless LAN 8 Kernel        4/11/2014 1:45:46 AM
s3cap        s3cap                  Kernel        11/20/2010 4:57:33 AM
sbp2port     sbp2port               Kernel        11/20/2010 4:19:21 AM
scfilter     Smart card PnP Class F Kernel        11/20/2010 5:09:59 AM
secdrv       Security Driver        Kernel        9/13/2006 9:18:38 AM
Serenum      Serenum Filter Driver  Kernel        7/13/2009 8:00:33 PM
Serial       Serial                 Kernel        7/13/2009 8:00:40 PM
sermouse     Serial Mouse Driver    Kernel        7/13/2009 8:00:20 PM
sffdisk      SFF Storage Class Driv Kernel        7/13/2009 8:01:01 PM
sffp_mmc     SFF Storage Protocol D Kernel        7/13/2009 8:01:03 PM
sffp_sd      SFF Storage Protocol D Kernel        11/20/2010 5:34:00 AM
sfloppy      High-Capacity Floppy D Kernel        7/13/2009 8:01:02 PM
SiSRaid2     SiSRaid2               Kernel        9/24/2008 2:28:20 PM
SiSRaid4     SiSRaid4               Kernel        10/1/2008 5:56:04 PM
Smb          Message-oriented TCP/I Kernel        7/13/2009 8:09:09 PM
spldr        Security Processor Loa Kernel        5/11/2009 12:56:27 PM
srv          Server SMB 1.xxx Drive File System   11/20/2010 4:28:05 AM
srv2         Server SMB 2.xxx Drive File System   11/20/2010 4:27:43 AM
srvnet       srvnet                 File System   11/20/2010 4:27:20 AM
stexstor     stexstor               Kernel        2/17/2009 6:03:36 PM
storflt      Disk Virtual Machine B Kernel        11/20/2010 4:57:30 AM
storvsc      storvsc                Kernel        11/20/2010 4:57:32 AM
swenum       Software Bus Driver    Kernel        7/13/2009 8:00:18 PM
Tcpip        TCP/IP Protocol Driver Kernel        11/20/2010 4:25:52 AM
TCPIP6       Microsoft IPv6 Protoco Kernel        11/20/2010 4:25:52 AM
tcpipreg     TCP/IP Registry Compat Kernel        11/20/2010 5:51:48 AM
TDPIPE       TDPIPE                 Kernel        7/13/2009 8:16:32 PM
TDTCP        TDTCP                  Kernel        7/13/2009 8:16:32 PM
tdx          NetIO Legacy TDI Suppo Kernel        11/20/2010 4:21:54 AM
TermDD       Terminal Device Driver Kernel        11/20/2010 6:03:40 AM
tssecsrv     Remote Desktop Service Kernel        11/20/2010 6:04:09 AM
TsUsbFlt     TsUsbFlt               Kernel        11/20/2010 6:07:04 AM
TsUsbGD      Remote Desktop Generic Kernel        11/20/2010 6:07:04 AM
tunnel       Microsoft Tunnel Minip Kernel        11/20/2010 5:51:50 AM
uagp35       Microsoft AGPv3.5 Filt Kernel        7/13/2009 7:38:43 PM
udfs         udfs                   File System   11/20/2010 4:26:11 AM
uliagpkx     Uli AGP Bus Filter     Kernel        7/13/2009 7:38:48 PM
umbus        UMBus Enumerator Drive Kernel        11/20/2010 5:44:37 AM
UmPass       Microsoft UMPass Drive Kernel        7/13/2009 8:06:52 PM
usbccgp      Microsoft USB Generic  Kernel        11/20/2010 5:44:03 AM
usbcir       eHome Infrared Receive Kernel        7/13/2009 8:06:36 PM
usbehci      Microsoft USB 2.0 Enha Kernel        11/20/2010 5:43:54 AM
usbhub       Microsoft USB Standard Kernel        11/20/2010 5:44:30 AM
usbohci      Microsoft USB Open Hos Kernel        7/13/2009 8:06:30 PM
usbprint     Microsoft USB PRINTER  Kernel        7/13/2009 8:38:18 PM
USBSTOR      USB Mass Storage Drive Kernel        11/20/2010 5:44:05 AM
usbuhci      Microsoft USB Universa Kernel        7/13/2009 8:06:27 PM
usbvideo     USB Video Device (WDM) Kernel        11/20/2010 5:44:34 AM
vdrvroot     Microsoft Virtual Driv Kernel        7/13/2009 8:01:31 PM
vga          vga                    Kernel        7/13/2009 7:38:47 PM
VgaSave      VgaSave                Kernel        7/13/2009 7:38:47 PM
vhdmp        vhdmp                  Kernel        11/20/2010 5:35:36 AM
viaide       viaide                 Kernel        7/13/2009 7:19:50 PM
vmbus        vmbus                  Kernel        11/20/2010 4:57:29 AM
VMBusHID     VMBusHID               Kernel        11/20/2010 4:57:13 AM
volmgr       Volume Manager Driver  Kernel        11/20/2010 4:19:28 AM
volmgrx      Dynamic Volume Manager Kernel        11/20/2010 4:20:43 AM
volsnap      Storage volumes        Kernel        11/20/2010 4:20:08 AM
vsmraid      vsmraid                Kernel        1/30/2009 8:18:57 PM
vwifibus     Virtual WiFi Bus Drive Kernel        7/13/2009 8:07:21 PM
vwififlt     Virtual WiFi Filter Dr Kernel        7/13/2009 8:07:22 PM
WacomPen     Wacom Serial Pen HID D Kernel        7/13/2009 8:02:07 PM
WANARP       Remote Access IP ARP D Kernel        11/20/2010 5:52:36 AM
Wanarpv6     Remote Access IPv6 ARP Kernel        11/20/2010 5:52:36 AM
Wd           Microsoft Watchdog Tim Kernel        7/13/2009 7:19:55 PM
Wdf01000     Kernel Mode Driver Fra Kernel        7/13/2009 7:22:07 PM
WfpLwf       WFP Lightweight Filter Kernel        7/13/2009 8:09:26 PM
WIMMount     WIMMount               File System   7/13/2009 7:29:31 PM
WmiAcpi      Microsoft Windows Mana Kernel        7/13/2009 7:31:02 PM
ws2ifsl      Winsock IFS Driver     Kernel        7/13/2009 8:10:33 PM
WudfPf       User Mode Driver Frame Kernel        11/20/2010 5:42:44 AM
WUDFRd       WUDFRd                 Kernel        11/20/2010 5:43:32 AM
6 REPLIES 6

‎01-23-2019 05:15 PM

HP Recommended

Hi:

 

The parts list for your notebook indicates that it comes with a Realtek RTL8188EE 802.11bgn Wi-Fi adapter.

 

I don't even see that model wifi adapter driver listed on your notebook's support page.

 

This is the latest W7 wifi driver for the Realtek RTL8188EE 802.11bgn Wi-Fi adapter, your notebook has.

 

Maybe updating the driver will resolve the Windows Update issues causing the wifi to disconnect.

 

2023.66.330.2018        Jun 26, 2018

 

https://ftp.hp.com/pub/softpaq/sp88501-89000/sp88574.exe

Was this reply helpful? Yes No

‎01-24-2019 04:52 AM

HP Recommended

Thanks for the reply.

 

I've tried that driver before but had issues but I will give it another shot.  I updated the driver last night and started the 185 important windows updates.  

 

I will let you know how it worked today after work.

Was this reply helpful? Yes No

‎01-24-2019 07:04 AM

HP Recommended

You're very welcome.

Was this reply helpful? Yes No

‎01-24-2019 08:34 PM - edited ‎01-24-2019 08:40 PM

HP Recommended

Good evening,

 

I've finished with all available Windows updates and even installed the optional updates besides the rollout previews.

 

The problem is back... Now instead of the Network connections not showing in the list it shows my conection as limited connectivity until I click the troubleshooter... It resets my network adapter and gets me back online until it shuts back off again.

 

EDIT: I take that back... If I  click on the wireliss network icon in the taskbar it shows my network connection with no internet limited connectivity... If I click disconnect on that network it disappears and then shows no networks available.

 

 

 

I've already adjusted the setting to not allow Windows to power off the wifi adapter.

 

Any ideas?

 

Thanks

 

Here is the result from the network troubleshooter once it resets my adapter.

 

Windows Network Diagnostics Publisher details 

Issues found 
A network cable is not properly plugged in or may be brokenA network cable is not properly plugged in or may be broken Detected Detected 
Plug an Ethernet cable into this computer Not run 
 
Problem with wireless adapter or access pointProblem with wireless adapter or access point Fixed Fixed 
Reset the wireless adapter Completed 
Investigate router or access point issues Not run 
Refer to Windows Help and Support for more information about wireless connectivity problems Not run 
 

Issues found Detection details 

6 A network cable is not properly plugged in or may be broken Detected Detected 
 
 
Plug an Ethernet cable into this computer Not run 
 
An Ethernet cable looks like a telephone cable but with larger connectors on the ends. Plug this cable into the opening on the back or side of the computer. Make sure the other end of the cable is plugged into the router. If that does not help, try using a different cable. 
 
6 Problem with wireless adapter or access point Fixed Fixed 
 
Reset the wireless adapter Completed 
 
InformationalNetwork Diagnostics Log 
File Name:  C80756DB-D713-4390-A94F-9A5D40B830FA.Repair.1.etl 
 
 
Investigate router or access point issues Not run 
 
If you're connected to a hotspot or domain network, contact the network administrator. Otherwise: 1. Unplug or turn off the device. 2. After all the lights on the device are off, wait at least 10 seconds. 3. Turn the device back on or plug it back into the power outlet. To restart a router or access point that has a built-in battery, press and quickly release the Reset button. 
Refer to Windows Help and Support for more information about wireless connectivity problems Not run 
 
Windows cannot resolve your wireless connectivity issue. 
 

Detection details Expand 

InformationalDiagnostics Information (Network Adapter) 
Details about network adapter diagnosis: 

Network adapter Local Area Connection driver information:

   Description . . . . . . . . . . : Realtek PCIe FE Family Controller
   Manufacturer  . . . . . . . . . : Realtek
   Provider  . . . . . . . . . . . : Realtek
   Version   . . . . . . . . . . . : 7.72.410.2013
   Inf File Name . . . . . . . . . : C:\Windows\INF\oem2.inf
   Inf File Date . . . . . . . . . : Tuesday, May 14, 2013  8:00:40 PM
   Section Name  . . . . . . . . . : RTL8105.ndi
   Hardware ID . . . . . . . . . . : pci\ven_10ec&dev_8136&rev_07
   Instance Status Flags . . . . . : 0x180200a
   Device Manager Status Code  . . : 0
   IfType  . . . . . . . . . . . . : 6
   Physical Media Type . . . . . . : 14

 
 
InformationalDiagnostics Information (Network Adapter) 
Details about network adapter diagnosis: 

Network adapter Wireless Network Connection 2 driver information:

   Description . . . . . . . . . . : Realtek RTL8188EE 802.11 bgn Wi-Fi Adapter
   Manufacturer  . . . . . . . . . : Realtek Semiconductor Corp.
   Provider  . . . . . . . . . . . : Realtek Semiconductor Corp.
   Version   . . . . . . . . . . . : 2012.13.402.2014
   Inf File Name . . . . . . . . . : C:\Windows\INF\oem3.inf
   Inf File Date . . . . . . . . . : Friday, April 11, 2014  5:52:14 PM
   Section Name  . . . . . . . . . : HP8188ee.ndi
   Hardware ID . . . . . . . . . . : pci\ven_10ec&dev_8179&subsys_197d103c
   Instance Status Flags . . . . . : 0x180200a
   Device Manager Status Code  . . : 0
   IfType  . . . . . . . . . . . . : 71
   Physical Media Type . . . . . . : 9

 
 
InformationalDiagnostics Information (Wireless Connectivity) 
Details about wireless connectivity diagnosis: 

Information for connection being diagnosed
 Interface GUID: 606f97a5-7728-4331-98ae-ac50bd03b4a6
 Interface name: Realtek RTL8188EE 802.11 bgn Wi-Fi Adapter
 Interface type: Native WiFi

Connection incident diagnosed
 Auto Configuration ID: 2
 Connection ID: 2

Connection status summary
 Connection started at: 2019-01-24 22:35:01-135
 Profile match: Success
 Pre-Association: Success
 Association: Fail
 Security and Authentication: Not started

List of visible access point(s): 0 item(s) total, 0 item(s) displayed

Connection History

 Information for Auto Configuration ID 2

  List of visible networks: 0 item(s) total, 0 item(s) displayed

  List of preferred networks: 1 item(s)
   Profile: Kendig-WiFi-2.4
    SSID: Kendig-WiFi-2.4
    SSID length: 15
    Connection mode: Infra
    Security: Yes
    Set by group policy: No
    Connect even if network is not broadcasting: No
    Connectable: No
     Reason: 0x00028002

 Information for Connection ID 2
 Connection started at: 2019-01-24 22:35:01-135
  Auto Configuration ID: 2
  Profile: Kendig-WiFi-2.4
  SSID: Kendig-WiFi-2.4
  SSID length: 15
  Connection mode: Infra
  Security: Yes
  Pre-Association and Association
   Connectivity settings provided by hardware manufacturer (IHV): No
   Security settings provided by hardware manufacturer (IHV): No
   Profile matches network requirements: Success
   Pre-association status: Success
   Association status: Fail 0x00038002
   Association reason code: 0x00000002

 Information for Auto Configuration ID 1

  List of visible networks: 1 item(s) total, 1 item(s) displayed
  BSS Type PHY	Security	Signal(RSSI)	Compatible	SSID
  ------------------------------------------------------------------------------
  Infra	 <unknown>	Yes		100	Yes		Kendig-WiFi-2.4

  List of preferred networks: 1 item(s)
   Profile: Kendig-WiFi-2.4
    SSID: Kendig-WiFi-2.4
    SSID length: 15
    Connection mode: Infra
    Security: Yes
    Set by group policy: No
    Connect even if network is not broadcasting: No
    Connectable: Yes

 Information for Connection ID 1
 Connection started at: 2019-01-24 22:30:06-246
  Auto Configuration ID: 1
  Profile: Kendig-WiFi-2.4
  SSID: Kendig-WiFi-2.4
  SSID length: 15
  Connection mode: Infra
  Security: Yes
  Pre-Association and Association
   Connectivity settings provided by hardware manufacturer (IHV): No
   Security settings provided by hardware manufacturer (IHV): No
   Profile matches network requirements: Success
   Pre-association status: Success
   Association status: Success
    Last AP:  cc-40-d0-15-76-ea
  Security and Authentication
   Configured security type: WPA2-PSK
   Configured encryption type: CCMP(AES)
   802.1X protocol: No
   Key exchange initiated: Yes
    Unicast key received: Yes
    Multicast key received: Yes
   Number of security packets received: 0
   Number of security packets sent: 0
   Security attempt status: Success
 Connectivity
   Packet statistics
    Ndis Rx: 41
    Ndis Tx: 98
    Unicast decrypt success: 971
    Multicast decrypt success: 0
    Unicast decrypt failure: 0
    Multicast decrypt failure: 0
    Rx success: 2344
    Rx failure: 0
    Tx success: 932
    Tx failure: 0
    Tx retry: 0
    Tx multiple retry: 0
    Tx max lifetime exceeded: 0
    Tx ACK failure: 0
   Roaming history: 1 item(s)
     Times: 2019-01-24 22:34:54-831
    Roamed from BSSID:  cc-40-d0-15-76-ea
     Reason: 0x00000008
 Disconnected from BSSID:  00-00-00-00-00-00   Reason: 0x00000205


 
 
InformationalDiagnostics Information (Wireless Network Adapter) 
Details about wireless network adapter diagnosis: 

For complete information about this session see the wireless connectivity information event.

Helper Class: Native WiFi MSM
 Initialize status: Success

Information for connection being diagnosed
 Interface GUID: 606f97a5-7728-4331-98ae-ac50bd03b4a6
 Interface name: Realtek RTL8188EE 802.11 bgn Wi-Fi Adapter
 Interface type: Native WiFi
 Profile: Discovery connection
 SSID: (Unnamed Network)
 SSID length: 0
 Connection mode: <unknown>
 Security: No
 Connect even if network is not broadcasting: No

Result of diagnosis: No problem found




 
 
InformationalNetwork Diagnostics Log 
File Name:  C80756DB-D713-4390-A94F-9A5D40B830FA.Diagnose.0.etl 
 
InformationalOther Networking Configuration and Logs 
File Name:  NetworkConfiguration.cab 
 
Collection information 
Computer Name:  MATT-LAPTOP-PC 
Windows Version: 6.1 
Architecture: amd64 
Time: Thursday, January 24, 2019 10:35:10 PM 

Publisher details Expand 

Windows Network Diagnostics 
Detects problems with network connectivity. 
Package Version: 1.0 
Publisher: Microsoft Windows
Was this reply helpful? Yes No

‎01-25-2019 07:00 AM

HP Recommended

Hi:

 

Sorry to read that the driver update didn't help.

 

A this point I don't have any other software suggestions for you to try.

 

You may want to consider replacing the Realtek wifi card with a different model, and see if that resolves the issue.

 

The problem is that it is not super easy to get to where the wifi card is located.

 

Below is the link to the service manual for your notebook.

 

The wifi card R & R procedure can be found in chapter 6.

 

http://h10032.www1.hp.com/ctg/Manual/c04402649

 

If this is something you would feel comfortable doing after reading the manual, there is another thing you need to check out before replacing the card.

 

You need to know if there are one or two antenna cables connected to the RTL8188EE card in there now.

 

With only one antenna cable, you can replace the wifi card with the RTL8723 card listed in the service manual.

 

I don't know why the Broadcom 43142 card wouldn't work in your model, but the manual says it is for Intel models only.

 

But if it has two antenna cables, you can get the better Broadcom dual band AC wifi card listed in the manual.

 

 

Was this reply helpful? Yes No

‎01-25-2019 03:43 PM

HP Recommended

Thanks for the reply.  

 

I believe you are wrong in suggesting a hardware issue.  The wifi works fine until I install the 175+ important Windows Updates and then it starts failing again.  This is an issue with a Windows Update, not the hardware.

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.