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10-04-2022 12:36 PM
Product: HP Pavilion Aero 13.3 inch Laptop PC 13-be0000 (3B3W4AV)
Operating System: Microsoft Windows 11
I have just bought an HP Pavilion Aero 13 laptop and expierenced a problem.
When using battery it frequently disconnects from Wifi network and shows no available networks afterwards.
After a reboot it works fine again for some time and then the same thing happens forcing another reboot.
The situation doesn't seem to take place when the laptop is plugged into the electrical network.
I use Windows 11 with all available updates installed according to the windows update center.
All drivers on my device are up to date according to the HP official website.
This problem has been brought up by many other members of the community.
Please help! I like the laptop very much😢
23 REPLIES 23
10-04-2022 01:14 PM
Sorry to hear that you are having problems ... I would like to help you.
Let me check your current system configuration.
(1) Run msinfo32
- Select <System Summary>:
--->>> Copy/screenshot/paste following key/value pairs:
( equals HP product number (p/n) )
(2) Start Windows <Device Manager>
- Expand <Network adapters>
--->>> Send screenshot
(3) Please report your results
10-04-2022 01:48 PM
Thank you for your reply and willing to help!
This is the System Summary (typed in and partially translated from russian):
OS Name: Microsoft Windows 11 Home Single Language
Version: 10.0.22000 build 22000
System Model: HP Pavilion Aero Laptop13-be0xxx
System SKU: 5B7X3EA#ACB
( equals HP product number (p/n) )
Processor: AMD Ryzen 5 5600U with Radeon Graphics, 2301 Mhz
BIOS Version/Date: AMI F.06, 07.10.2021
This is from the Device Manager:
10-04-2022 02:29 PM
(1) Create Windows system <restore point>
(2) Download and install BIOS Update
HP Notebook System BIOS Update
|F.09 Rev.A||20.7 MB||Aug 11, 2022||Download|
Why should you install the update ?
Updating the BIOS is recommended as standard maintenance of the computer. It can also help resolve the following issues:
(4) Let BIOS be installed until it's completely done !
(5) Download and install / update
Realtek RTL8xxx Wireless LAN Drivers
(6) Reboot Windows
(7) Test your notebook
(8) Please report your results
10-04-2022 02:52 PM
Thank you very much for your help!
It turned out that I hadn't installed ALL the updates from the Windows Update Center when I posted the first message.
I have just installed a couple of updates which have something to do with Firmware and LAN:
My BIOS version has changed to
AMI F.08, 09.03.2022
Would you still recommend to update BIOS and Wifi driver using links you provided in your message?
Or to wait and see if the updates have done the trick?
10-05-2022 11:20 AM
I've installed the BIOS update and the Wifi driver from your links.
The situation seems to have improved.
When the battery was 65-100% charged everything was ok,
since it reached approximately 50% there have been 3 disconnects BUT
each time the connection has restored after 3-4 seconds and there has been no need of reboot.
I would really appreciated it if you shared any other ideas of what might solve the problem completely.
Anyway, you have already helped a lot.
10-06-2022 02:31 PM
Since the last driver update there have been 2 disconnects, as before both times the connection have restored within 5 seconds, so it's basically ok.
I've noticed that the disconnects seem to happen primarily during conversations via Skype and Discord.
Aynway thank you very much!
10-06-2022 05:04 PM
(1) Disconnect wireless lan connection
(2) Start Windows <device manager>
- Double click realtek wireless device
- Change advanced settings
2.4G Wirless Mode
5G Wireless Mode
(3) Connect wireless lan and test connection
(4) Please report your results
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