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HP Recommended
HP Pavilion Aero 13.3 inch Laptop PC 13-be0000 (3B3W4AV)
Microsoft Windows 11

Hello!

I have just bought an HP Pavilion Aero 13 laptop and expierenced a problem.

When using battery it frequently disconnects from Wifi network and shows no available networks afterwards.

After a reboot it works fine again for some time and then the same thing happens forcing another reboot.
The situation doesn't seem to take place when the laptop is plugged into the electrical network.
I use Windows 11 with all available updates installed according to the windows update center.

All drivers on my device are up to date according to the HP official website.

 

This problem has been brought up by many other members of the community. 
Please help! I like the laptop very much😢

23 REPLIES 23
HP Recommended

Hello @malgepav 

Sorry to hear that you are having problems ... I would like to help you.

 

Let me check your current system configuration.

 

(1) Run    msinfo32

- Select <System Summary>:

--->>> Copy/screenshot/paste following key/value pairs:

 

OS Name

Version

System Model

System SKU

( equals HP product number (p/n) )

Processor

BIOS Version/Date

 

(2) Start Windows <Device Manager>

- Expand <Network adapters>

--->>> Send screenshot

 

(3Please report your results

HP Recommended

Thank you for your reply and willing to help!

This is the System Summary (typed in and partially translated from russian):

 

OS Name:    Microsoft Windows 11 Home Single Language

Version:       10.0.22000 build 22000

System Model:   HP Pavilion Aero Laptop13-be0xxx

System SKU:    5B7X3EA#ACB

( equals HP product number (p/n) )

Processor:     AMD Ryzen 5 5600U with Radeon Graphics, 2301 Mhz 

BIOS Version/Date:   AMI F.06, 07.10.2021

 

This is from the Device Manager:

 

malgepav_0-1664912697336.png

 

HP Recommended

Hello @malgepav 

 

(1) Create Windows system <restore point>

How to Create a System Restore Point on Windows 10 or Windows 11

 

(2Download and install BIOS Update

HP Notebook System BIOS Update

F.09 Rev.A20.7 MBAug 11, 2022Download

 

Why should you install the update ?

https://support.hp.com/us-en/document/ish_4123786-2338478-16

Quote: "

Updating the BIOS is recommended as standard maintenance of the computer. It can also help resolve the following issues:

      • An available BIOS update resolves a specific issue or improves computer performance.
      • The current BIOS does not support a hardware component or a Windows upgrade.
      • HP Support recommends installing a specific BIOS update.

"

 

(3Reboot

(4Let BIOS be installed until it's completely done !

(5Download and install / update

Realtek RTL8xxx Wireless LAN Drivers

1.0.0.207 Rev.S

 

 

Download

 

(6Reboot Windows

(7Test your notebook

(8Please report your results

HP Recommended

Thank you very much for your help!
It turned out that  I hadn't installed ALL the updates from the Windows Update Center when I posted the first message.

I have just installed a couple of  updates which have something to do with Firmware and LAN:

malgepav_0-1664916309601.png

My BIOS version has changed to
AMI F.08,   09.03.2022
Would you still recommend to update BIOS and Wifi driver using links you provided in your message?
Or to wait and see if the updates have done the trick?

HP Recommended

Hello @malgepav 

 

Please follow the instructions as requested.

 

Kind regards

HP Recommended

Hello!

I've installed the BIOS update and the Wifi driver from your links.

The situation seems to have improved.

When the battery was 65-100% charged everything was ok,
since it reached approximately 50% there have been 3 disconnects BUT
each time the connection has restored after 3-4 seconds and there has been  no need of reboot.

 

I would really appreciated it if you shared any other ideas of what might solve the problem completely.

Anyway, you have already helped a lot.

Thank you!

HP Recommended

Hello @malgepav 

 

Try the latest driver !

 

(1Download and install / update

Realtek RTL8xxx Wireless LAN Drivers

1.0.0.208 Rev.S

 

 

Download

 

(2Reboot Windows

(3Test your notebook

(4Please report your results

HP Recommended

Hello!

Since the last driver update there have been 2 disconnects, as before both times the connection have restored within 5 seconds, so it's basically  ok.

I've noticed that the disconnects seem to happen primarily during conversations via Skype and Discord.

Aynway thank you very much!

 

 

HP Recommended

Hello @malgepav 

 

(1Disconnect wireless lan connection

(2) Start Windows <device manager>

- Double click realtek wireless device

- Change advanced settings

 

2.4G Wirless Mode

IEEE 802.11b
IEEE 802.11b/g
>IEEE 802.11b/g/n
IEEE 802.11b/g/n/ax

 

5G Wireless Mode

IEEE 802.11a
>IEEE 802.11a/n
IEEE 802.11a/n/ac
IEEE 802.11a/n/ac/ax

 

(3Connect wireless lan and test connection

(4Please report your results

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.