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- HP Pavillion X360 Disconnects from wifi when charger is plug...

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06-11-2024 10:54 PM - edited 06-11-2024 10:57 PM
Hello HP Community,
I have a HP Pavilion X360 and my issue is that it disconnects from Wi-Fi when I plug in my charger in the office. However, when I am working from home, I DO NOT experience the issue and my laptop functions well even with the charger plugged.
I have tried using a different charger from a different office in the building, but still experiencing the same problem.
Is the issue related to the laptop, the office Wi-Fi or office building power, since this puzzles me. How do I resolve?
Solved! Go to Solution.
Accepted Solutions
06-14-2024 01:18 PM
Hi @MKM12,
Welcome to The HP Support Community.
Thank you for posting your query, I will be glad to help you.
I understand you're experiencing your HP Pavilion X360 disconnecting from Wi-Fi when plugged in at your office but not at home can be due to several factors. Let's break down potential causes and troubleshooting steps:
Potential Causes
- Interference from Power Source: Electrical interference from the office power supply might be affecting your laptop's Wi-Fi connectivity.
- Wi-Fi Settings: Differences in Wi-Fi configurations between your office and home networks.
- Power Settings: The laptop's power management settings could be causing the Wi-Fi adapter to behave differently when plugged in.
- Charger Issues: Though you've tried a different charger, there might still be an issue specific to the electrical setup at your office.
- Driver or Hardware Issues: Problems with the Wi-Fi adapter driver or the adapter itself.
Troubleshooting Steps
Check Power Management Settings:
- Go to Device Manager > Network adapters.
- Right-click on your Wi-Fi adapter and select Properties.
- Go to the Power Management tab.
- Uncheck "Allow the computer to turn off this device to save power."
Change Advanced Power Settings:
- Open Control Panel > Power Options.
- Select Change plan settings next to your current power plan.
- Click on Change advanced power settings.
- Under Wireless Adapter Settings, set both On battery and Plugged in to Maximum Performance.
Update Wi-Fi Adapter Driver:
- Go to Device Manager > Network adapters.
- Right-click on your Wi-Fi adapter and select Update driver.
- Choose Search automatically for updated driver software or download the latest driver from the manufacturer's website.
Check for Interference:
- Ensure your laptop is not placed near other electronic devices or power cables that might cause interference.
- Consider moving to a different spot in the office to see if the issue persists.
Test with a Different Outlet:
- Try plugging your charger into a different outlet in the office to see if the problem occurs there as well.
Office Wi-Fi Settings:
- Verify if there are any specific settings or restrictions on the office Wi-Fi network that might affect connectivity when the laptop is charging.
Check for Electrical Issues:
- Since this issue is specific to your office, there might be grounding or electrical problems causing interference. Consult with an electrician if necessary.
Additional Steps
- Use an External Wi-Fi Adapter: As a temporary measure, you can use a USB Wi-Fi adapter to see if it mitigates the issue.
- Check Event Viewer Logs: Look for any system logs related to network or power events at the time of disconnection.
Refer to this document: HP Pavilion x360 - 14-ba004ne User manual
I hope this helps.
Take care and have a good day.
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution.
A_Gayathri
HP Support Community Administrator.
06-14-2024 01:18 PM
Hi @MKM12,
Welcome to The HP Support Community.
Thank you for posting your query, I will be glad to help you.
I understand you're experiencing your HP Pavilion X360 disconnecting from Wi-Fi when plugged in at your office but not at home can be due to several factors. Let's break down potential causes and troubleshooting steps:
Potential Causes
- Interference from Power Source: Electrical interference from the office power supply might be affecting your laptop's Wi-Fi connectivity.
- Wi-Fi Settings: Differences in Wi-Fi configurations between your office and home networks.
- Power Settings: The laptop's power management settings could be causing the Wi-Fi adapter to behave differently when plugged in.
- Charger Issues: Though you've tried a different charger, there might still be an issue specific to the electrical setup at your office.
- Driver or Hardware Issues: Problems with the Wi-Fi adapter driver or the adapter itself.
Troubleshooting Steps
Check Power Management Settings:
- Go to Device Manager > Network adapters.
- Right-click on your Wi-Fi adapter and select Properties.
- Go to the Power Management tab.
- Uncheck "Allow the computer to turn off this device to save power."
Change Advanced Power Settings:
- Open Control Panel > Power Options.
- Select Change plan settings next to your current power plan.
- Click on Change advanced power settings.
- Under Wireless Adapter Settings, set both On battery and Plugged in to Maximum Performance.
Update Wi-Fi Adapter Driver:
- Go to Device Manager > Network adapters.
- Right-click on your Wi-Fi adapter and select Update driver.
- Choose Search automatically for updated driver software or download the latest driver from the manufacturer's website.
Check for Interference:
- Ensure your laptop is not placed near other electronic devices or power cables that might cause interference.
- Consider moving to a different spot in the office to see if the issue persists.
Test with a Different Outlet:
- Try plugging your charger into a different outlet in the office to see if the problem occurs there as well.
Office Wi-Fi Settings:
- Verify if there are any specific settings or restrictions on the office Wi-Fi network that might affect connectivity when the laptop is charging.
Check for Electrical Issues:
- Since this issue is specific to your office, there might be grounding or electrical problems causing interference. Consult with an electrician if necessary.
Additional Steps
- Use an External Wi-Fi Adapter: As a temporary measure, you can use a USB Wi-Fi adapter to see if it mitigates the issue.
- Check Event Viewer Logs: Look for any system logs related to network or power events at the time of disconnection.
Refer to this document: HP Pavilion x360 - 14-ba004ne User manual
I hope this helps.
Take care and have a good day.
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution.
A_Gayathri
HP Support Community Administrator.